The following content displays a map of the job's location - Daventry.
Maternity Cover 12 Month Fixed Term
£23,500.00 per annum
The National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout the United Kingdom. We work closely with the people we support, their family members, local authorities, and care providers to provide high-quality, person-centred support across supported living, residential care, outreach, home support, and day services. The Estates Department is responsible for the delivery of reactive, planned, and compliance works to sixty-five residential locations.
Reporting to the Head of Estates and Procurement, the main focus of this role will be to support the daily service delivery of The Estates department. Co-ordinators support this by providing back-office administration support using Excel, Word, Power Point, Outlook, and bespoke CAFM systems (Computer Aided Facilities Management). The role will also involve speaking to our customers, liaising with contractors, raising reactive work orders, and providing excellent customer service. Based at our Daventry office, you will work from home on Mondays and Fridays and be office-based Tuesday to Thursday.
Main Duties:
1. Be the main point of contact for sites and the people we support via our help-desk function, responding to emails and taking phone calls.
2. Reactive & planned works job logging & processing (via our computer software packages).
3. Compliance works job logging & processing.
4. Field-based staff administration support.
5. Quoted works administration.
6. Handling of NCG Contractors and onboarding new contractors.
7. PPM (Planned preventative maintenance) administration.
8. Preparation of departmental and contractor performance reports (KPI’s).
9. Accurate file keeping.
10. Assist in the preparation of Health and Safety documentation and information for services within the group.
11. Any other reasonable request as deemed necessary by the department head.
Desired Skills:
1. High standards of accuracy and attention to detail.
2. Excellent written and verbal communication skills.
3. Extensive IT skills; competent in Microsoft Office (Outlook, Word, and Excel).
4. Strong organisational skills with a systematic approach to problem-solving.
5. Excellent time management skills with the ability to prioritise, plan, and organise day-to-day activities ensuring that deadlines and objectives are achieved.
6. Good interpersonal skills, confident and professional telephone manner.
7. Able to understand and follow instructions & policies.
Personal Attributes:
1. A team player with a positive outlook and strong work ethic.
2. The ability to use own initiative and know when to seek advice.
3. Always acts with professional integrity.
4. Committed to high standards of quality and seeks to improve/add value to systems and processes.
5. Ability to work under pressure to tight deadlines.
6. Ability to develop and maintain strong, effective, and professional working relationships.
7. Flexibility in working hours when necessary.
8. Treat people fairly and respectfully.
At National Care Group, we are dedicated to building a diverse, inclusive, and authentic organisation. So, if you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for!
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