Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria)
Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, business Unit focused on real estate investments.
Role & Team
We are currently looking for an Operations Coordinator who will lead and manage our clients relations, portfolio & properties and market engagement in Edinburgh. Please note that the role involves a 10-hour shift, 4 days a week (from 8 AM to 6 PM), which can include weekends. The total working hours per week are 35.
Here below are some examples of your core activities:
* Working with the Account Management team to ensure all properties are in the best possible condition and problems are resolved quickly
* Working with the Guest Relations team to ensure guests have the best experience possible from check-in to check-out
* Working with the Maintenance team to report, schedule, and monitor repairs and renovations
* Carrying out property inspections
* Attend onboarding visits and carry out on-the-ground works required to set up properties
* Completing inventories, check-outs, and inspections of long-term rentals
* Conducting meet and greets and coordinating guest check-ins/outs
* Maintaining guides and manuals for properties
* Maintaining the office, controlling stock and supplies, and light reception work
* Other ad-hoc work throughout the Edinburgh operation as required
What you’ll need to be successful in this role if you have
* Customer service experience preferred
* High level of organization
* Ability to collaborate with different teams within the organization to service your clients to a high standard
* Highly skilled communicator
* A confident decision-maker and quick problem-solver
* Ideally, have some maintenance and property knowledge
* Enthusiastic approach to a varied workday
* Confident and highly professional attitude toward guests, clients, and service providers
* Comfortable working within our office and independently in properties across Edinburgh
* Competent level of IT proficiency
In Joivy we are:
* Communicative and social – we’re a friendly bunch and great communication is the key to be successful in the role;
* Dedicated to continual improvement – we’re eager to pick up new skills and willing to try new things, therefore we need you to be on the same page;
* Collaborative and helpful – we go much further when we help each other improve whenever and however we can;
* Problem-solver by nature – we have loads of interesting challenges in our Joivy Space which require some creative thinking;
* Proactive at heart – we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.
Compensation
* £24,000 - £26,000 per annum depending on experience.
* 33 days including Bank Holidays.
* Pension contribution.
Perks
* Permanent Contract, 35 hours per week.
* Company events and socials.
* Unlimited coffee or tea at our office.