• To make appointments and book patients in when they arrive for an appointment and to provide a helpful and friendly service to patients. • To answer telephones promptly ensuring that all in-coming lines are covered at all times. • To ensure daily tasks are completed and managed daily. • Responding and dealing with incoming emails to the practice. • To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary • To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records. • To liaise with the Reception Manager when required and follow instructions from them when necessary. • Work efficiently with other teams within the practice • To undertake any other duties as deemed appropriate by the Practice.