Summary
Provide HR support to the school being the first point of contact for any queries from staff. To liaise with the Head of HR on all HR matters and for guidance/support. Record and action all staff absence (e.g. sickness and special leave) in accordance with procedures.
Wage
£17,500 a year
Training course
HR support (level 3)
Hours
Monday to Friday 8.30 am to 4.30 pm
37 hours 30 minutes a week
Possible start date
Monday 31 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* To provide high quality interpersonal and communication skills as part of excellent customer service
* Provide initial HR support to the school being the first point of contact for any queries from staff. To deliver excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Over time, this may lead into building managers’ expertise and ability to handle repeated situations themselves
* To liaise with the Head of HR on all HR matters and for guidance/support
* Record and action all staff absence (e.g. sickness and special leave) in accordance with procedures
* Maintain and update relevant HR information systems with employee information including new starters, contract
* To administer and monitor the probationary period for all support staff and action accordingly
* Minute HR meetings e.g. disciplinary, grievance, flexible working requests
* Responsible for the end-to-end administration process for leavers including Exit Interviews and reporting
* Prepare reports and management information from HR data, with interpretation as required
* Offer high quality communication with colleagues and other customers, adapting the style to the audience and building trust in relationships
* To use strong questioning and active listening skills to understand requirements and causes before taking action
Recruitment:
* To liaise with Head of HR regarding the recruitment process including preparing job descriptions, personm specifications, information packs and adverts
* Placing job adverts on recruitment platforms and preparing application paperwork for shortlisting
* Contact shortlisted candidates, carry out appropriate vetting processes in accordance with and liaising with the recruiting manager, prepare interview scheduled and all administrative duties relating to the recruitment interview process
* Prepare appropriate contract amendment paperwork for internal candidates moving to a new role
* Ensure all safer recruitment administration are completed in line with best practice
* Ensure all appropriate safeguarding checks (as per Keeping Children Safe in Education) are carried out on volunteers, students, agency staff and are entered on SCR
Where you’ll work
Waverley Mount
Nottingham
NG7 4ED
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SR APPRENTICESHIPS LIMITED
Your training course
HR support (level 3)
Equal to A level
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Your training plan
HR Support Level 3.
This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.
Requirements
Essential qualifications
GCSE in:
* English and Maths (grade 4-9 / A*-C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Team working
* Creative
* Initiative
* Non judgemental
* Patience