Job Description
Performance Analysts deliver performance analysis that help services to meet the Government's Digital by Default Service Standard. They are responsible for delivering high-quality analysis of departmental web analytics and other data in relation to digital services.
The key purpose of this role is to deliver accurate and efficient performance reporting and analytical insight for the digital services that they work with. They ensure the business understands how people are using our digital service(s) and will focus on undertaking analysis that will drive customer-centric innovations and investments to improve the user experience.
Working within, and contributing to, the overall user centered design of a digital product, as part of multi-functional Agile delivery teams focused on one or more products, Performance Analysts should have the following essential skills:
1. Ability to take a lead role in the development of the performance metrics and key performance indicators (KPIs) for the service and build dashboards and provide in depth reports to communicate key metrics.
2. Able to track/measure customer behavior and use data to inform iterative service changes. Follow a process of continual iteration and measurement to monitor, iterate and improve.
3. Strong communication skills, able to identify and communicate service performance, actionable stories and business insights from the da...