Job Title: Industry Manager
Office Location: London
Duration: Until March 9, 2026
Working Schedule: Hybrid (Tues-Thurs in office, Mon & Fri remote)
Rate: £46.15 p/h (£95,000)
Bonus Plan: Sales (Paid Quarterly)
Job Description
As an Industry Manager, you will:
Customer Relationship Management: Own and manage one or more customer relationships, serving as the primary point of contact for joint business plan development, sales strategy, pitching, and opportunity sizing.
Strategic Planning: Fully own opportunities and strategic pitches, driving activation plans independently to achieve revenue targets.
Customer Strategy Development: Contribute to the development of customer strategies, managing account planning priorities and multi-quarter pipelines.
Process Improvement: Identify and recommend new processes, procedures, and methods for sales strategy development and opportunity sizing, anticipating and addressing future needs.
Diverse Customer Navigation: Navigate a diverse set of customers across multiple verticals/sub-verticals, proactively developing approaches to pursue and close deals.
Initiative Leadership: Lead key cluster/region initiatives by defining scope and OKRs to drive impact beyond core responsibilities.
Best Practices Sharing: Share best practices and proactively seek cross-market and global collaboration opportunities.
Influence
Team Collaboration: Influence across teams to address customer needs and close deals, delivering a cohesive solution.
Relationship Building: Utilize rich internal and external relationships to offer support and direction to team members.
Stakeholder Engagement: Influence senior stakeholders, lead C-level pitches, and develop high-impact strategic narratives.
Customer Management: Manage primary relationships with customers/agencies, acting as a key point of contact for training, product enhancement, and campaigns.
Strategic Integration: Guide the integration of multiple adjacent opportunity/project goals and objectives.
Cross-Product Relationships: Support multi-region and cross-product relationships, developing strategies to drive customer growth.
Sales Process Improvement: Drive continuous improvement in sales processes.
Expertise
Industry Knowledge: Utilize comprehensive knowledge of the supported industry or vertical and product and technology developments.
Revenue Opportunities: Translate client business models/needs into revenue opportunities.
Thought Leadership: Become a thought leader in products and the competitive landscape through advanced training and stretch projects.
Point of Contact: Serve as a point of contact for business and critical areas.
Responsibilities
Account Planning: Develop and adjust account plans in collaboration with internal stakeholders.
Advertising Knowledge: Continuously build knowledge in the advertising environment and competitive landscape.
Customer Relationship Growth: Serve as a strategic partner to build, grow, and maintain high-impact relationships with customers.
Customer Relationship Management: Manage and analyze customer interactions and data to improve service relationships and drive sales growth.
Joint Business Plan Ownership: Create and own joint business plans to deepen relationships with key stakeholders and achieve revenue goals.
Customer Navigation: Act as the first point of contact for customers/agencies, driving cross-functional efforts to solve customer issues.
Networking: Develop a local network and identify internal collaboration opportunities.
Opportunity Sizing: Identify revenue and growth opportunities, coordinating with internal stakeholders to drive sales and marketing efficiency.
Pitching: Craft and deliver solutions to achieve customer business objectives and drive revenue growth.
Sales Analytics Interpretation: Provide data-driven recommendations based on deep dives and data analysis.
Sales Strategy Development: Set sales strategies for specific markets and customers in collaboration with internal partners.
Best Practices Sharing: Share and scale successes, opportunities for improvement, and best practices internally and externally.
Skills/Experience/Education
Consultative Skills: Understand stakeholder needs through dialogue before making recommendations.
Customer Conversations: Utilize questioning techniques to understand underlying beliefs and needs.
Customer Research: Knowledge of the customer's organization, industry, competition, and end-customers.
Data-Driven Analysis: Combine technical and financial data to position products and solutions.
Sales Tools: Knowledge of internal tools for analysis and optimization insights.
Industry Knowledge: Analyze and apply industry, market, and organizational information to strategies and plans.
Operations Management: Leverage standards-based business practices for efficient outcomes.
Opportunity Management: Discover opportunities to deliver expanded customer value.
Persuasion Skills: Gain commitment using data and appropriate communication methods.
Sales Acumen: Use knowledge of the customer’s buying cycle and competitors' offerings to drive business.
Sales Strategy: Establish or adapt sales strategies based on customer understanding and competitive intelligence.
Situational Leadership: Interact confidently with senior leaders, addressing concerns and handling high-pressure situations.
Stakeholder Management: Positively influence individuals in a customer's organization to make decisions on proposed solutions.