Job Role: Customer Service Advisor
Salary: £23,335 + Bonus
Location: Heanor
Hours: Monday - Friday 9am – 5:30pm (40 hours a week)
Harper Recruitment are proud to be working with a growing and expanding business in Heanor. We are looking for passionate individuals to join a motivated and thriving team.
What does the role involve?
* Ensure the efficient and timely handling of inbound and outbound calls.
* Identify opportunities for upselling products and services to maximise sales potential.
* Manage live chat inquiries and provide prompt responses.
* Deliver accurate information over the phone and in person when needed.
* Update customer records and internal databases as required.
* Create invoices, proformas, and credit notes.
* Generate inbound and outbound courier labels.
* Maintain clear communication with internal technical departments.
* Act as an effective liaison between customers and technical staff.
Who are we looking for?
* Proven customer service experience
* Bubbly and passionate communicator
* Adaptability and team player
Submit your CV today to apply!
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