Store Supervisor POSITION: Store Supervisor (40 hours per week) STORE LOCATION: Samsonite Bicester Village Store, 112 Pingle Dr, Bicester OX26 6EU AVAILABILITY: Immediately Job Purpose The Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets. The Store Supervisor includes but is not limited to the following major accountabilities: Store Performance and Analysis: • Has awareness of every communication and instruction sent to the store. • Is aware of store budget and targets and has a good understanding of KPI’s. • Reports any information that can contribute to the success of the store. Customer service: • Applies the 4 mandatory selling standards with each and every customer. • Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity. • Uses up-to-date technical product knowledge to generate sales. • Actively builds customer loyalty encourages personal trade. • Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile. • Exceeds the company target Mystery Shopping results (75%). • Reflects the values of the brand and demonstrates passion for the brand. Human Resources Management • Assists in training, coaching, motivating, developing and retaining staff. • Assists in developing team spirit. Stock management: • Assists in managing stock. • Ensures correct pricing of products displayed on the shop floor. • Minimizes losses to achieve the company shrinkage target below 0.5%. • Assists in inputting and planning all stock movement and coordinates with the central retail team. • (FP: Adherence and upkeep of set store profile, FPS: input with RM about stock profile) Operations: • Is aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc. • Completes and maintains all required paperwork meeting the required deadlines. • Maintains permanent store cleanliness, appearance to offer a customer friendly environment. • Performs all reasonably relevant duties that are requested by the Store Manager. • If applicable, observes specific local requirements relating to the trading environment. • Actively participates and attends appropriate training as and when required. Merchandising, Marketing & Promotions • Maintains store and window presentation and visual merchandising in accordance with defined standards. • Has awareness of current promotions. Communication • Communicates in a clear, polite, courteous and understandable manner and listens to others. • Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager. • Complies with personnel dress code and grooming in line with company policy. • Acts as an Ambassador of the Company and of the Company‘s Brands Security • To ensure that any security issues are acted upon where possible and reported to Management. • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping • Maintain high standards at all times within the branch. • Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Attendance • To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. • If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. • If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. • Any LOSS of business time must be made up and discussed with manager. • To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. • To adhere to company attendance policy Appearance • Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety • Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. • Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities • To perform duties of a similar nature as required and directed by Management. Reporting line • The Store Supervisor is reporting to the Store Manager/the Assistant Store Manager Skills required: • Constant standing, bending, frequent lifting of luggage up to 15 kilos • Computer literate • Previous experience in retail • Ability to work under pressure • Team player and motivator • Target driven • Brand sensibility • Flexibility