RTA Claims Assistant - First4InjuryClaims
We are looking for a Claims Assistant to be the first point of contact for prospective customers as they look to begin their personal injury claim.
Salary: Starting from £22,500, reflecting experience.
Hours: Full Time
Location: Huddersfield
About Us
An outstanding opportunity to join a growing law firm specialising in personal injury. First4InjuryClaims forms part of the First4Lawyers group, the UK’s leading legal marketing collective.
Our aim is to offer individuals an exciting and rewarding career in law. First4InjuryClaims can help you achieve your career aspirations with a clearly defined pathway to development and progression.
How we support you
We are committed to supporting your personal development at First4InjuryClaims by offering learning and progression opportunities to help you to continually grow and achieve your full potential.
To further your knowledge and skills, you will have access to ongoing technical training, mentoring and coaching. You will also work as part of a supportive and collaborative team and benefit from ongoing guidance from your team leader and colleagues to help you develop in your role.
How to Apply
If you think you fit the bill and you’re interested in working with us, please apply by emailing a covering letter and CV detailing what you will bring to this role to: Head of Personnel at F4ICjobs@first4injuryclaims.com
The Role
Reporting Line: Reporting to the Senior Legal Practitioner.
Job Location: First4InjuryClaims, Permanent House, 1 Dundas Street, Huddersfield, West Yorkshire HD1 2HE. Conveniently located close to the motorway network and within walking distance of the railway station.
Job Type: Full Time, Permanent. Monday to Friday, 37.5 hours per week.
About the Role
The Claims Assistant role is phone-based and you will be the first point of contact for prospective customers as they look to begin their personal injury claim.
You will provide an empathetic ear while taking key details of the claim from the customer, assessing its prospects of success. If the claim has prospects, you will submit the details of the claim to the insurers, getting the claim started on the right footing.
Responsibilities:
* Receive inbound claim enquiries via telephone
* Handle inbound and outbound customer calls
* Accurately obtain and update the case management system with all relevant customer and claim detail
* Assess the potential success of the claim
* Effectively identify the most appropriate protocol to begin the claim
* Conduct themselves with empathy and professionalism at all times while delivering high levels of customer satisfaction
* Proactively communicate with our customers to assist them in beginning their claim
* Assist the Fee Earners with tasks as required
Candidate Qualifications & Experience:
* Minimum of 5 GCSEs – Maths and English are essential
* Experience of working within a fast-paced customer-centric environment is desirable
* Experience and knowledge of handling customer telephone calls is essential
Our Values
You will be able to demonstrate how your personal behaviour and approach matches First4InjuryClaims' values as outlined below:
Quality: We are committed to delivering excellence in everything we do. The quality of our work exceeds expectations.
* You will be driven to deliver, go the extra mile and be open to learning and continual self-development.
Professionalism: At First4InjuryClaims we do what we say. We are knowledgeable, organised and efficient and work hard to ensure we go the extra mile for our clients.
* You will be proactive and do what you say. You will be a role model and able to ‘grasp the nettle’.
Respect: We value and support our clients and our colleagues and treat everyone with dignity and respect.
* You will listen to others and value diversity.
Integrity: We work with the utmost integrity and accountability. Our stated values are reflected in our day-to-day behaviours.
* You will be open and honest, approachable, fair and reasonable.
Client focus: We put the client first. We are passionate about what we do.
* You will value our clients and be able to build effective partnerships.
Teamwork: At First4InjuryClaims we work as one team to deliver excellent results.
* You will be collaborative in your approach, share ideas and help colleagues to achieve targets and goals.
Our aim is to establish and maintain an employee benefit program that makes a difference to each of our employees' day-to-day lives.
* Private healthcare
* Access to interest-free travel loans
* Pension scheme
* Annual leave commences at 22 days plus bank holidays
* Loyalty reward with additional leave for length of service
* Birthday leave
* Staff social club with regular social events
* Refer a friend program
Take the next step on your career journey
If you’re interested in working with us and want to develop your career in an exciting and rewarding environment, please apply by emailing a covering letter and CV detailing what you will bring to this role to: Head of Personnel at F4ICjobs@first4injuryclaims.com
Please note: Due to the volume of applications we receive, if you haven’t heard from us within four weeks, you should assume that you have not been successful on this occasion.
First4InjuryClaims is an equal opportunities employer and treats applications solely on merit.
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