Customer Service Agent Benefits Salary: from £25,903 plus monthly bonus (typical £300 a month). Can earn over £30,000 in your first year. Flexible Hybrid working – once competent (minimum 6 months), the working pattern is then 3 days onsite and 2 days remote. Summer and Christmas Parties. Mandatory annual salary review. Company funded Health & Wellbeing Initiatives. 31 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five days’ unpaid holiday each year. Location: Worthing – BN11 1QP. 1 in 3 Saturday mornings (9am-1pm). Mortimer Clarke Solicitors (MCS) is a specialist litigation law firm. We have been in business since 2007 and now employ over 130 people at our office in Worthing, West Sussex. We won Best Legal Services Provider at the CCS Awards in 2023 and Best Legal and Advisory Service at other industry awards in 2022 & 2021. We are part of the Cabot Credit Management Group, which is a European market leader in credit management services. MCS are on the lookout for Customer Service / Call Centre Agents to join our team in starting on 18th November 2024. We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service. Are you working in Retail or Care ? Even a recent college leaver looking to kickstart your career in Customer Service? OR Are you experienced in Customer Service and looking for a new exciting and rewarding customer-driven role to develop in? Daily Growth: We have a dedicated Training team, supporting you in small training teams over your 5 weeks Induction. Once completed, your exciting career step in role is fully structured with your new team members and leader. Engaging customers on inbound and outbound calls providing exceptional customer service to promote financial stability. Helping customers with structured payment plans. Striving to achieve team and personal targets including call productivity, call quality and collections by converting customers from non-paying to paying. Confidently handling calls where you will support potentially vulnerable customers and deliver solutions with care and empathy. See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?siJtQgVJNc2KGROvZf This is a rewarding role, partnering with our customers to explore the customers’ circumstances: Be a good verbal communicator An ability to listen, question and problem solve Be confident, empathetic and resilient You’ll spend the first five weeks in office for training Monday-Friday. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract): Week 1 – Monday to Friday 8am - 4.15pm Week 2 – Monday to Friday: 12pm - 8pm 1 in 3 Saturdays: 9am - 1pm Diversity and inclusion are very important to us at MCS and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. At MCS we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. CCAWOR