Service Design Architect – L4
Job Title: Service Design Architect
Department: Pre-Sales
Business Area: Network Services
Job Level: SFIA Level 4
Location: Wiltshire (2-3 days per week onsite)
Security Requirement: Candidates must hold DV or SC Clearance.
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Core Responsibilities:
The Service Design Architect will lead comprehensive service designs for Project teams, supporting Sales and Bid teams while ensuring effective handovers to Project and Operations teams. The role requires collaboration across departments to define service offerings and develop credible, fully costed service architectures aligned with customer needs.
Key Deliverables:
• Develop high-quality, price-competitive service solutions ranging from fully managed services to support and maintenance.
• Offer presales support to identify and develop innovative service solutions.
• Collaborate with Operations and Engineering teams to craft scalable and measurable service architectures for new customer requirements.
• Assist Sales, Bid, and Commercial teams in creating relevant, measurable, and achievable SLAs.
• Act as a liaison between Presales and Operations teams, building a knowledge base of service offerings and performance.
• Identify the skills, capabilities, and functional requirements necessary within Operations to ensure service quality...