Harris Hill are delighted to be working with a fantastic charity to recruit for the Senior Manager- Data & Supporter Services in order to oversee and deliver the efficient collection, analysis, and management of supporter data to inform decision-making, utilising data insights to identify trends, measure campaign effectiveness and maximise supporter engagement.
As a Senior Manager– Data & Supporter Services you will also lead the Supporter Services team to optimise operations, ensuring excellence in customer service and supporter experience
As a Senior Manager – Data & Supporter Services you will:
* Data Management: Oversee processes for importing and managing supporter data within Raiser’s Edge, ensuring data integrity and insight-driven decision-making.
* Operational Leadership: Lead Supporter Services operations, managing credit card payments, donor inquiries, and bespoke supporter requests.
* Reporting & Insights: Create detailed reports and data selections to support fundraising and marketing campaigns, including donor analysis, event registration, and sponsorship tracking.
* Gift Aid Management: Prepare and submit monthly Gift Aid claims.
* Work closely with Finance and Communications teams to ensure smooth data flow, accurate coding, and comprehensive reporting.
* Ensure all data is processed in line with GDPR, PECR, and other relevant regulations.
* Develop and mentor a dynamic team, fostering a culture of accountability, professional growth, and continuous improvement.
* Stay updated on emerging technologies to optimise supporter services and data management systems.
To be successful, you must have experience:
* Exceptional communication and interpersonal skills for building positive relationships.
* Strong analytical and problem-solving capabilities with a data-driven mindset.
* High level of organisation, attention to detail, and ability to meet strict deadlines.
* Team-oriented, proactive, and passionate about improving children's health.
* Proven leadership experience in supporter services, data management, or a related field.
* Expertise in relational CRM databases (Raiser’s Edge preferred) and advanced IT skills.
* Strong understanding of GDPR and ethical fundraising practices.
* A track record of managing teams and delivering measurable results.
Salary: £40,000 per annum
Contract type:Full-time, permanent
Location- Fully remote with regular travel to South-East England
Closing date: On rolling basis
Interview: January
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