IT Operations & Knowledge Management Fellow
Recruitment began on January 22, 2025 and the job listing Expires on February 3, 2025.
About the organization:
Oorja is a Farming-as-a-Service company working at the intersection between clean energy and sustainable agriculture. It provides affordable solar-powered irrigation and milling services as well as climate-smart farm advisory to smallholder farmers on a Pay Per Use (PPU) basis, in weak-grid areas of northern India. We are proud to have pioneered the inclusive and customer-centric PPU model for productive use appliances in agriculture to eliminate the upfront technology acquisition cost barrier for last-mile BoP farmers, with less than 2 acres landholding and incomes of around INR 60,000 / USD 100 per year. Oorja installs, operates and maintains decentralised solar assets at/near the farm and through its services reduces energy costs, increases productivity and income and mitigates CO2e emissions, building climate resilience for farmers.
Oorja is seeking a detail-oriented and proactive IT Operations & Knowledge Management Fellow to support our management team in optimizing internal processes and knowledge management systems. This fellowship is ideal for someone who is highly organized, tech-savvy, and passionate about operational efficiency and process improvement.
As the IT Operations & Knowledge Management Fellow, you will work closely with the COO and other members of the management team to streamline Oorja’s internal operations. Your responsibilities will include setting up and organizing our knowledge base on Google Drive, developing a structured digital filing system, and drafting Standard Operating Procedures (SOPs) to ensure consistency and efficiency across the organization. Your work will play a key role in helping Oorja scale by ensuring that institutional knowledge is well-documented, accessible, and easy to navigate.
Key Responsibilities:
1. Collaborate with the COO and management team to assess current knowledge management practices and identify areas for improvement.
2. Set up and structure Oorja’s knowledge base on Google Drive, organizing documents and folders to ensure easy access and intuitive navigation.
3. Develop and implement a consistent filing system and naming conventions for internal documents.
4. Draft and document Standard Operating Procedures (SOPs) for key workflows and operational tasks to enhance process efficiency and knowledge transfer.
5. Support the development of templates, checklists, and guides for internal use to promote consistency across teams.
6. Assist with IT administration tasks, such as maintaining user access permissions, troubleshooting issues related to shared drives, and recommending digital tools to support team productivity.
7. Identify and suggest automation opportunities to simplify repetitive administrative tasks.
8. Ensure that all documentation is up-to-date and aligned with organizational goals and compliance requirements.
Qualifications:
Education & Experience:
1. Bachelor’s degree (or pursuing a degree) in Information Technology, Business Administration, Knowledge Management, or a related field.
2. 1+ years of experience in IT operations, knowledge management, or process improvement (internships or volunteer roles count).
Technical Skills:
1. Strong proficiency in Google Workspace (Google Drive, Docs, Sheets, Forms, etc.).
2. Experience with digital filing systems, cloud-based document management, and collaboration tools.
3. Familiarity with project management or workflow automation tools (e.g., Notion, Trello, Asana, Zapier).
4. Ability to draft and edit clear, user-friendly documentation, including SOPs, templates, and process guides.
Soft Skills & Attributes:
1. Highly organized with exceptional attention to detail.
2. Analytical thinker with the ability to design efficient processes and workflows.
3. Strong communication and interpersonal skills; comfortable working collaboratively with a small team.
4. Self-starter who takes initiative and can manage multiple tasks independently.
5. A proactive problem-solver with a “continuous improvement” mindset.
6. Passion for operational excellence and alignment with Oorja’s mission to improve access to clean energy solutions.
Preferred:
1. Experience working with small organizations, social enterprises, or nonprofits.
2. Familiarity with IT administration tasks, such as managing file permissions and onboarding/offboarding processes.
3. Knowledge of best practices for data organization, security, and collaboration.
#J-18808-Ljbffr