Job Description
We're seeking a highly skilled and customer-focused individual to join our Broadband Technical Team in Accrington.
Your primary responsibility will be to provide exceptional technical support to customers over the phone, resolving their broadband-related queries efficiently.
You'll work closely with our team to ensure seamless communication and timely resolution of issues, contributing to a positive customer experience.
Key Responsibilities:
* Provide technical assistance to customers via phone, ensuring prompt and effective resolution of broadband-related issues.
* Work collaboratively with the team to identify and implement process improvements, enhancing overall efficiency and customer satisfaction.
* Stay up-to-date with product knowledge and network developments to deliver expert advice and guidance to customers.
* Participate in training programs to develop skills and expertise, driving continuous improvement in service delivery.