Job Details:
Pay: Competitive Salary
Working Schedule: Monday to Friday, varied working hours (1 Weekend a Month and 7-day rota On-Call period per month)
Licence/Certification: Driving Licence and access to own car (Essential)
Work Location: Liverpool and surrounding areas
Job Summary:
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Accept, allocate and process new referrals for care and support promptly.
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Process changes to client's care and support plans.
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Make sure there is sufficient cover to deliver care and support on time.
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Monitor the allocation of carers to maximise efficiency whilst supporting them with the use of our IT systems.
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Work with the office team to maintain up-to-date electronic and handwritten records.
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Work with the Care Team and other health and social care professionals to deliver high-quality home care services and to make improvements where necessary.
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To monitor the work standards of care staff by undertaking spot checks, supervisions and observations.
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Carry out client reviews on-site and by phone.
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Ensure all paperwork in the clients’ files has been completed and client information recorded in line with company policies and procedures.
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To report to the manager on any aspect of the client’s care, which in the view of the Care Supervisor warrants investigation or urgent action.
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To assist within the office when ...