Thriving in a Fast-Paced Collections Environment
We're seeking an exceptional Collections Specialist to join our team at Business Stream. If you're a natural communicator with strong people skills and a hunger for success, we'd love to hear from you.
As a key team player in one of the largest water retailers in the UK, you'll play a vital role in resolving overdue balances and unlocking barriers to payment for our customers. With your tenacious approach and empathetic nature, you'll be the first point of contact for many customers and a vital part of how they experience our service.
Our ideal candidate will have experience in a telephone-based financial assistance or collection role, ideally in the financial services or utility sectors. You'll already know the sensitivity of this job to our customers and the importance it holds for our business.
In return for your hard work and dedication, you can expect:
* A competitive salary of £24,465 increasing to £27,011 once training and probation are complete.
* A great work-life balance with Monday-to-Friday working hours, no evenings or weekends.
* A 10% Annual Bonus potential.
* An attractive pension plan.
* 31 days annual leave and six bank holidays.
* Subsidised canteen and free gym membership.
* Employee discounts.
We're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. We believe in making a positive difference and striving to do the right thing by our customers, people, local communities, and the environment.
About Us
Briefly, we're a trusted service provider to over 300,000 business customers, offering a range of services including metering and billing, water efficiency support, and water and waste water management solutions. Headquartered in Edinburgh, we employ around 350 people and operate in a competitive water market.