Location: Bexley, UK
Position: Full-Time Manager
Reports to: Sugars Owners
Start Date: Spring 2025
About Sugars
Sugars is a family-run, independent dessert café in Bexley that specialises in artisan ice creams, hot desserts, and seasonal specials. We aim to bring people together over sweet treats, celebrate local flavours, and create a cosy, welcoming space for both kids and adults. With a commitment to quality, creativity, and community, Sugars is the perfect place for dessert lovers of all ages.
Role Overview
We are looking for a passionate and experienced Manager to lead and oversee the day-to-day operations of Sugars. This is a full-time, hands-on role, ideal for someone with a love for desserts, customer service, and community. As the Manager, you will be responsible for ensuring the shop runs smoothly, maintaining a high standard of service, and leading a team to deliver an exceptional dessert experience to our customers.
Key Responsibilities
Team Leadership & Staff Management:
* Lead, motivate, and manage a team of dessert-loving staff, ensuring a positive and productive work environment.
* Hire, train, and onboard new employees, ensuring they align with Sugars’ values and customer service standards.
* Conduct regular performance reviews, provide constructive feedback, and foster ongoing staff development.
Operational Excellence:
* Oversee the daily operations of the shop, ensuring it runs efficiently and meets quality standards.
* Manage stock, inventory, and ordering of supplies, ensuring ingredients and products are always fresh and available.
* Handle cash management, including till reconciliation and overseeing daily financials.
Customer Experience:
* Ensure a high standard of customer service at all times, dealing with any customer concerns or feedback in a positive and professional manner.
* Create and maintain a welcoming atmosphere that encourages repeat visits and community engagement.
* Collaborate with the founders to create and implement seasonal specials, events, and promotions.
Event Planning & Community Engagement:
* Support and help organize events, promotions, and collaborations with local businesses or charities.
* Maintain an active presence in the Bexley community, building strong relationships and brand awareness.
Health & Safety Compliance:
* Ensure all health and safety regulations are adhered to, including food hygiene and safety protocols.
* Maintain cleanliness and organization of the shop, providing a safe environment for both staff and customers.
Skills And Qualifications:
* Proven experience in a managerial role within a customer-focused environment (preferably within hospitality or retail).
* A passion for desserts, food, and creating memorable experiences for customers.
* Strong leadership and communication skills, with the ability to inspire and manage a team.
* Excellent organizational skills, with the ability to manage multiple tasks and priorities efficiently.
* A proactive approach to problem-solving and the ability to remain calm under pressure.
* An understanding of financials, including budgeting, stock control, and cash handling.
* Knowledge of food safety standards and regulations.
* Flexible availability, including weekends and holidays (especially during peak seasons).
* Experience in event planning and community engagement is a bonus!
Why Join Sugars?
At Sugars, We’re Not Just Creating Desserts – We’re Creating a Community. As The Manager, You’ll Be Part Of a Growing, Family-run Business With a Strong Focus On Customer Experience And Community Engagement. We Offer:
* Competitive salary with opportunities for bonuses.
* A fun, supportive work environment where creativity is encouraged.
* Opportunities to make an impact on local events, seasonal specials, and future growth of the business.
* The chance to be part of a passionate team and help bring our vision to life in the Bexley community.
How to Apply
If you're excited about leading a passionate team, creating memorable dessert experiences, and becoming part of a community-focused business, we’d love to hear from you!
Sugars is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr