IT Operations Analyst We're recruiting for an IT Operations Analyst based in Birmingham. Our client specializes in enterprise software solutions for the maritime industry. You'll join a skilled team delivering web applications, integration platforms, and data consultancy to global shipping organizations. The role centres on managing a new data sharing platform that will be used by shipping companies worldwide. You'll oversee day-to-day operations, handle client queries, and work closely with various teams to ensure platform success. Ideal for an experienced professional with 2-3 years in a technical / operational role, looking to take ownership of a growing platform in an entrepreneurial environment. Key skills: Excellent written and verbal communication Deep technical understanding capabilities Strong problem-solving abilities Exceptional time management Client relationship management Platform operations expertise Professional attitude and stakeholder management Training delivery capabilities Multi-tasking proficiency Results-driven mindset Beneficial experience: Software product environment background Maritime or technical industry exposure Enterprise support systems (ticketing platforms) API integration management Data integrity and compliance experience The company offers excellent career progression and a culture that encourages involvement in various aspects of the business Benefits including 30 days' holiday bank holidays, pension scheme, healthcare assistance, death in service, hybrid working with 2 days per week in modern Longbridge offices (excellent transport links and parking available). Successful applicants will be invited to an initial teams interview, followed by a formal face-to-face interview including a practical assessment