Salary: GBP35000 - GBP40000 per annum
Customer Service Manager
Location: Hemel
Type: Permanent
Salary: £35k to £40k
Our client is a market leader in their industry and is currently looking for an experienced Customer Service Manager to join the established team on site. If you are passionate about customer service and have experience in coaching, developing, and mentoring a team, please see below.
Your Role:
* Help drive first-class customer service
* Supervise and mentor the in-house customer service team
* Set KPIs and objectives
* Work closely with internal teams to drive business and good practices
* Undertake account management of key clients
* Deal with customer queries and complex issues when needed
* Reporting
* Attend customer review meetings on site
* General administration
Ideal Candidate:
* Experience working in a fast-paced customer service role
* Experience in training, mentoring, and supervising customer service advisors
* High level of attention to detail
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