Call Centre Operator (M-F) 12 Month FTC
Title: Call Centre Operator (M-F) 12 Month FTC
This role is a 12-month FTC
About KBR and the Project
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors.
About the Role
Our busy contact centre has opportunities for an enthusiastic Call Centre Operator to join us on a Mon-Fri basis (40 hours) working 8.5 hours per day between 7am and 10pm (shift times will rotate weekly).
Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.
Core Responsibilities
1. Act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information.
2. Coordinate customer service requests to be sent out to the supply chain and chase progression of work orders.
3. Resolve queries and complaints by applying a first call resolution plan to each call.
4. Create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.
5. Enhance the customers' perception of the service by exceeding their expectations and delivering solutions in a customer-focused and timely manner.
6. Take ownership for own performance actively seeking opportunities to improve and develop.
7. Ensure the highest standard of customer service at all times.
8. Keep up to date with changes across the team.
9. Comply with and embrace KBR's Zero Harm policy to encourage safe and secure working environments.
Required Qualifications
GCSE (or equivalent) Maths and English.
Hold, have held or eligible to apply for security clearance.
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