Account Management Executive Bristol - Office based £30k OTE The Business We are a dynamic and fast paced telecommunications business with nearly 60yrs experience with a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business and daily operations, all supported by our in-house industry leading technical specialists. Job Objective Build relationships with key decision makers within your client’s business. Deal with administration, focusing on customer retention. Ensure actions from calls are recorded and followed up in accordance with targets set. Work with other members of the business to recognise and address new business opportunities for existing clients. Keep active on social media and engage with marketing posts. Initiate customer meetings with decision makers for the business development managers to present customer proposals and quotations (virtually or in person as appropriate) Provide accurate sales forecasting of anticipated sales and regular activity reporting. Manage and develop an account base of existing clients. Seek out new lead generation opportunities through referrals and introductions. Responsibility for account development plans Support colleagues to ensure the business exceeds client’s expectations. Ensure best practice and procedures are followed to ensure professionalism is delivered at all times Always deliver excellent customer service to existing and prospective clients Keep abreast of industry and technology developments. Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system. Skills and competencies required You will be a highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission. Exceptional customer service skills Skilled negotiator Highly organised with an eye for detail Ability to operate in a fast paced environment Ability, experience and interest in technology to allow for meaningful discussion with customers Good understanding of social media to positively promote the business Confident on the telephone and in online meetings via Teams/Zoom Commercially minded with good business acumen List of key tasks Building key relationships with customers Seeking lead generation opportunities Ensuring customer records are regularly updated