Job summary The ICT Application Administrator role is to include responsibility for routine and complex ICT administration such as enabling ICT purchasing, ICT nadex account administration using bespoke software, ICT asset management and general technical tasks including but not limited to Active Directory, Exchange admin centre, asset tag management, Junior Doctor transfer accounts, Medical Student transfer accounts, VPN, Mobile Phones, audit, leavers movers and changes, URS, licensing formailboxes O365 and Network drive mapper.The Post holder will work within the ICT Operations remit using relevant Service Level Agreements (SLA's) and Standard Operating Procedures (SOP's) whilst following BCU policies and utilising technical skills.The postholder will communicate with internal and external parties. As this post is continuously moving with technologies available, SOP's are likely to frequently change. Main duties of the job Enable ICT user account administration (to include, but not limited to MicrosoftActive Directory domain administration, system account administration,Telecommunications system administration).? Routine first line support duties (e.g. user session administration, basicsoftware installation, user password maintenance).? Security system administration (e.g. Hard disk encryption, Secure File Portal,Web and Mail filtering systems).? Facilitate Data Network administration e.g. Remote Access accounts (VPN),Wireless account administration (Cisco ACS).? Facilitate the maintenance of ICT Asset Management system (to includeupdating and reporting of asset information).? Process all ICT order requests, ensuring all requisitions are raised in a timelymanner, and that all details are accurate and include financial codes andappropriate authorisation. Check progress of requisition and liaise withprocurement teams to ensure priority POs are raised efficiently. Ensure allorders are receipted when required.? Respond, assess, resolve and action all types of ICT related issues within ownarea of responsibility effectively and efficiently using a call logger system, in apolite and professional manner adhering to negotiated Service LevelAgreements.? Accurately record all types of ICT related issues using the Service DeskIncident management tool.? Responsible for providing a high level Customer focussed Service. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Date posted 04 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,928 to £29,551 a year Per annum pro rata Contract Bank Working pattern Flexible working Reference number 050-ACBANK-B4-IT-PAN-0325 Job locations Wrexham Maelor Hospital Croesnewydd Road Wrexham LL13 7TD Job description Job responsibilities Enable ICT user account administration (to include, but not limited to MicrosoftActive Directory domain administration, system account administration,Telecommunications system administration). Routine first line support duties (e.g. user session administration, basicsoftware installation, user password maintenance). Security system administration (e.g. Hard disk encryption, Secure File Portal,Web and Mail filtering systems). Facilitate Data Network administration e.g. Remote Access accounts (VPN),Wireless account administration (Cisco ACS). Facilitate the maintenance of ICT Asset Management system (to includeupdating and reporting of asset information). Process all ICT order requests, ensuring all requisitions are raised in a timelymanner, and that all details are accurate and include financial codes andappropriate authorisation. Check progress of requisition and liaise withprocurement teams to ensure priority POs are raised efficiently. Ensure allorders are receipted when required. Respond, assess, resolve and action all types of ICT related issues within ownarea of responsibility effectively and efficiently using a call logger system, in apolite and professional manner adhering to negotiated Service LevelAgreements. Accurately record all types of ICT related issues using the Service DeskIncident management tool. Responsible for providing a high level Customer focussed Service. Responsible for service request/ incident ownership through the call lifecycle.Version 2 Page 3 of 8 Assist with the coordination of ICT Equipment disposal, ensuring Health BoardGuidelines are adhered to, and that the ICT asset system is kept updated. Provide basic ICT Training and advice to users (e.g. use of remote access VPNtoken, use of voicemail facility). Communicate ICT matters which may be seen as complicated by non ICT staff. Develop user advice guides and frequently asked question lists for end users,and ensure publication to the ICT Service User Portal. Liaise with third party ICT equipment Suppliers and support organisations asnecessary. May be required to respond to changing priorities as instructed by SeniorManagement. To work in conjunction with Supervisors and other ICT specialists to supportand implement key projects and service deliverables. Provide advice/guidance where relevant to ICT Security. Observe all ICTsecurity procedures in the performance of the above duties. Assist in the development of supporting documentation for servicemanagement as defined in the BCU Service Catalogue. Work closely with Service Support and Delivery Manager to assist withmaintaining ITIL methodology in relation to the role, and ensure continuousservice improvement, through the appropriate use of user feedback data. Take immediate action to minimise operational risks where it is reasonablypracticable to do so, advising Senior Management as required. Follow ICT policies for own work area and propose changes to ICT userworking practices and procedures. Follow and action mobile phone process which will include the delivery anddistribution of mobile phones. This may mean travelling at short notice to BCUsites to accommodate the demand on the service. Other duties as specified by senior ICT management. Job description Job responsibilities Enable ICT user account administration (to include, but not limited to MicrosoftActive Directory domain administration, system account administration,Telecommunications system administration). Routine first line support duties (e.g. user session administration, basicsoftware installation, user password maintenance). Security system administration (e.g. Hard disk encryption, Secure File Portal,Web and Mail filtering systems). Facilitate Data Network administration e.g. Remote Access accounts (VPN),Wireless account administration (Cisco ACS). Facilitate the maintenance of ICT Asset Management system (to includeupdating and reporting of asset information). Process all ICT order requests, ensuring all requisitions are raised in a timelymanner, and that all details are accurate and include financial codes andappropriate authorisation. Check progress of requisition and liaise withprocurement teams to ensure priority POs are raised efficiently. Ensure allorders are receipted when required. Respond, assess, resolve and action all types of ICT related issues within ownarea of responsibility effectively and efficiently using a call logger system, in apolite and professional manner adhering to negotiated Service LevelAgreements. Accurately record all types of ICT related issues using the Service DeskIncident management tool. Responsible for providing a high level Customer focussed Service. Responsible for service request/ incident ownership through the call lifecycle.Version 2 Page 3 of 8 Assist with the coordination of ICT Equipment disposal, ensuring Health BoardGuidelines are adhered to, and that the ICT asset system is kept updated. Provide basic ICT Training and advice to users (e.g. use of remote access VPNtoken, use of voicemail facility). Communicate ICT matters which may be seen as complicated by non ICT staff. Develop user advice guides and frequently asked question lists for end users,and ensure publication to the ICT Service User Portal. Liaise with third party ICT equipment Suppliers and support organisations asnecessary. May be required to respond to changing priorities as instructed by SeniorManagement. To work in conjunction with Supervisors and other ICT specialists to supportand implement key projects and service deliverables. Provide advice/guidance where relevant to ICT Security. Observe all ICTsecurity procedures in the performance of the above duties. Assist in the development of supporting documentation for servicemanagement as defined in the BCU Service Catalogue. Work closely with Service Support and Delivery Manager to assist withmaintaining ITIL methodology in relation to the role, and ensure continuousservice improvement, through the appropriate use of user feedback data. Take immediate action to minimise operational risks where it is reasonablypracticable to do so, advising Senior Management as required. Follow ICT policies for own work area and propose changes to ICT userworking practices and procedures. Follow and action mobile phone process which will include the delivery anddistribution of mobile phones. This may mean travelling at short notice to BCUsites to accommodate the demand on the service. Other duties as specified by senior ICT management. Person Specification HNC or ECDL Qualification Essential Qualification ICT administration Essential experience Person Specification HNC or ECDL Qualification Essential Qualification ICT administration Essential experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Betsi Cadwaladr University Health Board Address Wrexham Maelor Hospital Croesnewydd Road Wrexham LL13 7TD Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)