Customer Service Administrator Eurocentral Temporary 3 months initially with potential to extend £12.01 per hour Monday to Friday 7.00am - 4.00pm Our client, a well-known organisation based in Eurocentral/Newhouse is seeking a Customer Service Administrator. This is a temporary position starting ASAP for 3 months initially, with potential to extend. Working 40 hours per week Monday to Friday. This is an office based role with no home working offered. Main purpose of the Role: The Customer Service Administrator - Pricing Administrator is mainly responsible for maintaining pricelists and special pricing agreements within SAP Order Management for a defined sales area. Duties include:
* Enter and update pricelist into the Company pricing software (SAP)
* Liaise with sales, finance and/or product managers to resolve any price maintenance issues in a timely manner to enable on time order entry and deliveries/invoicing
* Report pricing errors and reason codes regularly
* Maintain customer master data and initiate new customer workflows
* Support other Customer Care roles if required/requested
* Support projects and process improvements to increase customer satisfaction and productivity
Key Skills and Requirements:
* Previous experience in an administrative, customer focussed role
* Strong verbal and written communication skills
* Empathetic nature
* Ability to analyse issues, think critically, and devise effective solutions
* Experience of dealing with customer complaints and inquiries
* Able to keep a calm demeanour under pressure
* Familiarity with customer service software, CRM systems, and other relevant technologies
* Effective multitasking and prioritization skills
* Attention to Detail
* Flexibility to handle a variety of tasks and adapt to changing customer needs and company policies
* Ability to retain and recall detailed information
If you hold the required skills and experience, please apply with your up-to date CV.