Veterinary Receptionist - Valley Veterinary Group
Are you passionate about making pets a priority? So are we!
We are seeking an enthusiastic individual with a passion for animals and client care alike to join us as a Veterinary Receptionist at Valley Veterinary Group.
Location: Kilmarnock and Stewarton sites
Contract: Permanent
Hours: 40 hours per week
Shift Pattern: Monday – Friday between 08.00 – 19.00 with a share in the Saturday rota
About Valley Veterinary Group:
Take a look at the practices here:
CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
1. Answering phones and booking appointments
2. Responding to queries via phone, in person and email
3. Registering new clients
4. Completing insurance forms
5. Dispensing medications
6. Taking payments
7. And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we're looking for in our Veterinary Receptionist:
8. Previous Receptionist experience is essential, veterinary experience is a plus!
9. Resilient with the ability to cope with potentially distressing and emotional situations
10. An excellent communicator with strong empathy
11. Excellent customer service skills and experience in dealing with members of the public
12. A positive attitude and excellent teamwork skills
13. Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so