BAR MANAGER - Harrogate BAR MANAGER Full Time Competitive rate of pay plus monthly service charge, typically 2,400 annually 48 hours Grantley Hall is an exclusive, five star luxury hotel nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar Key Responsibilities • Providing a friendly, courteous and professional service at all times • Manage and provide direction to all bar employees during shifts • Ensure each guest receives impeccable service • Lead the creation and implementation of new cocktails • Ensuring consistent, high quality beverages are served to the guests • Delegating tasks and checking their execution • Possessing a depth beverage knowledge such as wines, cocktails and spirits • Monitoring inventory of beverages to ensure adequate stock • Meeting sales, profitability and payroll targets • Undertake monthly stock takes and oversee the ordering of stock • Fully manage the recruiting training • Dealing with guests’ feedback and providing solutions to complaints • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve • Have a real flair and passion for service and working with quality products and interesting drinks menus • Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues • Enthusiastic, quick thinking and welcoming personality • A great knowledge of food and wine • Ability to mentor and supervises a junior staff • Ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery • Detail orientated and drives standards • Possess a positive attitude and a desire to learn • Ability to meet deadlines and work under pressure • Friendly, courteous and helpful with excellent communication skills • Motivated to go the extra mile for guests and colleagues • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: Tips typically over £200 per month (£2,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty Refer a Friend bonus - Earn up to £1000 Complimentary employee car parking Complimentary state of the art onsite gym - with personal trainer support 31 days annual leave (including bank holidays) increasing with service Professional development opportunities at all levels Reimbursement on work shoes, sight tests and professional memberships Modern and spacious discounted live in accommodation for eligible roles Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. Employee Assistance Programme helpline and online support, along with wellbeing champions onsite Team Member of the Month Awards Discount on Grantley Halls Restaurants, Spa products and Gift Shop Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels Cycle to work scheme Access to Wagestream, allowing you to instantly access your wages Simplyhealth - Health cash plan