South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don't need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are 'Trusted to provide inclusive, safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Job overview
We are currently recruiting for a number of Band 2 - Clinical Support Worker roles within our busy ED department. The Emergency Department (ED) at Warwick Hospital has a yearly attendance of over 100000 patients, offering a wide range of clinical experience including paediatrics.
The successful applicant will be passionate about patient care with a desire to develop within an emergency setting. We are seeking dynamic support workers ready to expand both clinical skills and enhanced patient care within a busy environment.
Main duties of the job
The Clinical Support Worker will undertake high quality, caring and compassionate personal care and associated duties under the direction and supervision of the registered professional and working as part of the multi-disciplinary team.
As a Clinical Support Worker (CSW) you make a valuable and important contribution to the delivery of high-quality healthcare in the Trust. Your role is to support the registered professional in the delivery of safe, effective, compassionate care to patients and their relatives. This job description is to be read in conjunction with the person specification for this particular job.
Detailed job description and main responsibilities
Professional Values
- To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust.
- Uphold the Trust values and standards at all times.
- Ensure records and documentation are maintained, kept confidential and meet Trust standards in line with the Data Protection Act.
- Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team. Promoting a professional and positive working environment.
- To report any accidents or incidents as described by the Trust's policy and procedures ensuring an open and transparent culture.
- To take reasonable care of the health and safety of themselves and of other persons.
- To adhere to the Trust's dress code policy, maintaining a smart appearance at all times.
- To assist other wards, departments and teams within the Trust as and when required by Service needs.
- To adhere to the Trust's IT policies regarding e-mail and internet usage.
- To ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures.
Clinical Practice
- To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.
- To carry out duties as specified within the Trust's approved core task list for Clinical Support Workers/Health Care Assistants.
- To report to the registered professional any patient who gives cause for concern or any observed changes in the client or patient's condition.
- Provide and deliver a high standard of individualised care under the direction and supervision of the registered professional.
- To report all care that has been given to patients within the team to a registered professional.
- To accurately document all care delivered to patients, countersigned by a registered professional, maintaining confidentiality at all times.
- To assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional.
- To keep the clinical area clean and tidy, maintaining a safe environment.
- To adhere to Trust infection control procedures, demonstrating an understanding of cross infection.
- To chaperone or escort patients as needed under the direction of the registered professional.
- To support relatives demonstrating compassion and empathy under the guidance of a registered professional.
- To assist with the discharge process for patients as directed by the registered professional.
Person specification
Qualifications
Essential criteria
* Obtained an educational level of GCSE level A - C English and Maths or equivalent
Experience
Essential criteria
* Experience working as part of a team
Desirable criteria
* Experience in delivering care and working in a healthcare or people centred environment
Skills
Essential criteria
* Able to work to agreed level of competency.
* Good written, verbal and non-verbal communication skills
* Competent IT skills
* Able to present information, written and orally in an accurate clear and logical manner
* Ability to organise and prioritise workload
* Ability to write accurately and legibly
Personal Qualities
Essential criteria
* Able to work as part of a team.
* Compassionate and caring nature
* Empathetic
* Reliable
Other Job Requirements
Essential criteria
* Passes pre-employment checks
* Able to work flexibly over a 24 hour period.
* Able to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities
* Able, with appropriate support, to work in an emotionally demanding environment
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