The Belfry Hotel & Resort is an
award-winning hotel, home to 300+ luxurious bedrooms and suites, several
restaurants and bars, events and meetings spaces, a leisure club and spa. Our
three golf courses, including The Brabazon, are recognised as world-class, and
home to this year’s Betfred British Masters. Whether you're drawn to our iconic
golf courses, the serenity of the spa, the excitement of guest services, or our
behind-the-scenes operations, there's a place for you in our vibrant team.
We are writing a new and exciting
chapter in the history of The Belfry. A major expansion and renovation project has
begun at our resort, due for completion in Autumn 2025. With a substantial
investment in excess of £80 million, we are enriching our resort including the
addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art
leisure club, and much more.
We believe in taking care of our team just as much as
we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best
Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our
journey as we unveil a new and unparalleled resort.
Golf and Retail
GOLF
The Belfry's renowned Golf team
offers exceptional experiences across three courses: The Brabazon, The PGA, and
The Derby. As a four-time host of the Ryder Cup and recent host of the British
Masters, the Belfry is always committed to excellence. The Golf Shop, UK's
largest, provides top-quality apparel and equipment. The Golf Operations team
ensures smooth tee-offs, while the Golf Academy offers skill refinement with
top tracer technology, custom fit equipment, and lessons from PGA professionals.
From novices to seasoned players, The Belfry Hotel & Resort caters to all
golf enthusiasts with passion and expertise.
The on-target earning potential for
this role is a £24,024.40 - £25189.20 annual salary, comprising a base salary
of £22630.40 - £23795.20 supplemented by an estimated £1394 in gratuities per
annum, ensuring a rewarding compensation package.
About
the role
Set
within the busy Golf shop, you will deal with all customer enquiries in a
friendly and professional manner, drive revenue and take opportunities to
recommend relevant products whilst providing excellent guest service.
Key
responsibilities of this role include:
-
Assisting with the daily operation of the shop floor
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Ensuring excellent service, meeting and greeting customers
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Maximising revenue, advising customers and sharing your knowlegde
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Maintaining fantastic merchandising standards throughout the shop
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Maintaining product knowledge
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Assisting with returns and other general enquiries
About you
-
Experience in golf retail either as part of a Golf Club or standalone
sports business
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Exceptional customer service and communication skills
-
Passionate about working in a high quality retail environment that
celebrates individual and team success
Belfry
Benefits
Learning
& Development
We
inspire and develop our team through on-the-job coaching & mentoring,
in-house training and provide access to our online learning platform, The
Belfry Campus. We offer apprenticeships in a host of subjects delivering
nationally recognised qualifications to help advance careers, and our LEAD
development programme empowers and inspires our teams to grow from Team Member
through to Executive roles. We aim to promote internally where possible,
nurture ambition and ensure all our team looking to progress have development
plans in place, to support you to achieve your potential.
Wellness
We
prioritise your wellbeing with discounted gym memberships and wellness
programmes for personal growth. Partnering with The Burnt Chef Project, we
offer mental health support and access to funded counselling. Our healthcare
schemes include life assurance, 24-hour GP services, and health cash-plans,
while our Menopause Support programme provides tailored assistance. With
Wagestream access, you can easily track earnings, manage savings, and access
wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports
sustainable travel for environmental and team wellbeing.
Showing our
appreciation
We
appreciate our team with our annual Belfry Awards, long service recognition,
and extra holidays for loyalty and team events. Enjoy discounts at our resort's
restaurants, bars, spa, and golf, for you and your friends & family. Access
to Perkbox provides discounts & vouchers for everyday use plus on the spot
rewards for your hard work. We provide free parking, a subsidised taxi service,
and complimentary meals during shifts.
Making a
difference
We are
committed to sustainability and are proud of our Silver Award from Green
Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands,
prioritises giving back to our local community and protecting wildlife. We
integrate ESG into everything we do, from charity initiatives, raising over
£20,000 last year, to golf course maintenance. We track charitable work at
personal, departmental, and resort-wide levels to showcase our community
contributions.
Our Values
Working
here is more than ‘just a job’: we are a community that values each
individual’s contribution and growth, whilst supporting each other’s success -
regardless of department or role. Our Belfry Beliefs – Make a Difference, Own
Our Actions, Better Together, and Deliver Every Day – aren't just words;
they're the foundation of our culture and the essence of who we are.
If you're
seeking a place where you can contribute, grow, and have a lasting impact –
then the Belfry Hotel & Resort is the place for you.