We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills Service AssistantThe team is focused on conservation projects, as well as providing an exceptional family-friendly visitor experience. The new café serves a delicious selection of produce grown in Packwood’s kitchen garden. Packwood House is part of a trio of properties alongside Baddesley Clinton and Coughton Court, so collaborative working between staff and volunteers is encouraged.The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 23rd March 2025 Interview Date: 31st March 2025To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 161451IRC161451SolihullFixed Term f/t (37.5 hrs pw to 31/10/25)Ends: Mar 23rd 289.3 mi from DundeeWe’re looking for a Service Assistant to join us at Packwood and Baddesley Clinton to help busy teams throughout our visitor operations. Salary: £23,887.50 per annumContract duration: Fixed term contract until 31-Oct-2025Hours: 37.5 hours per week. You'll work regular weekends and bank holidays.For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Packwood House, Lapworth, Solihull, B94 6ATCompliance.Eligibility to Work in the UK23,888 pa