Temporary Tenancy Officer/ Admin x4
Reference no: Hull 5258150
Pay Rate: £16.37 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for 3 months
City: HULL
A vehicle would be beneficial.
The role will be to support the team with the Routine Tenancy Visit project and to support the Garage Assessment project which will require the post holder to be based on the patch the majority of the time.
Key responsibilities:
1. Promote and safeguard the welfare of children, young people and/or vulnerable adults, recognising risk indicators of different forms of abuse and neglect and making necessary referrals as required.
2. Ensure tenants comply with the conditions of their tenancy agreement. Investigate breaches of tenancy; gather information and evidence drawing on a range of data sources to inform decisions to manage the case. Serve legal notices on tenants, prepare reports and witness statements to ensure tenancy conditions are complied with. Work with tenants, and partners to deal with issues where these are identified and find appropriate solutions.
3. Management of empty or abandoned properties making sure the property is safe and secure, and procedures are followed to end the tenancy correctly. Follow housing legislation regarding specific situations including left in occupation, temporary absences and bereavement, including if suspicions are raised, or information is received from relatives/neighbours etc about the wellbeing of the tenant.
4. Have responsibility for the day-to-day management of rent accounts within the Hull City Council housing stock. The post holder will be required to read and extract information from a number of computerised financial management systems in order to determine the action required to manage a case in line with the Housing Policy and Procedures.
5. Have responsibility for referring cases to county court for possession and carrying out evictions. This will include preparing witness statements for possession hearings.
6. Be first point of contact for individuals requiring urgent rehousing, some of whom may be at risk of serious harm/experiencing threats to life.
7. Provide an effective Tenancy and Estate management service by leading on cases which includes gathering evidence, attending case conferences and work collaboratively with other agencies.
8. Obtain quotes for various estate management duties which include environmental management in individual gardens and communal areas.
9. Report repairs for all properties, communal areas, and Council owned garage sites.
10. Ensure the safety of our residents and comply with the regulatory reform (Fire Safety) 2005 and any subsequent legislation.
Qualifications:
* 5 GCSEs (A-C grade) including Mathematics and English or equivalent experience in a housing, social policy or related work area.
Knowledge:
* A knowledge of arrears recovery processes and an understanding of the legal remedies available to the local authority to recover rent due.
* Knowledge of housing policies and procedures and how these are applied to deliver an excellent service.
* Good understanding of the Data Protection Act and the need for confidentiality.
Experience:
* Experience of applying policies and procedures to casework including meeting relevant legislation as required.
* Experience of dealing with members of the public both in person and via the telephone.
* Experience of using IT systems to manage, interpret and analyse data.
* Experience of working with a wide range of partners internally and externally to problem solve.
Skills & Abilities:
* Ability to follow procedures, make decisions and use delegated discretion.
* Ability to deal with residents who may have complex needs in a face to face environment.
* The ability to plan work under pressure, use own initiative to organise and prioritise workloads to deadlines.
* Confident in using bespoke IT systems, including the ability to analyse data across a range of financial computerised management systems.
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