Customer Service AdvisorTelfordTemporary until the end of March 2025£11.79 per hourMonday-Friday 8:30am-5pm, 37.5 hours per weekOur well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for at around 5-6 weeks and possibly longer for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team.Responsibilities and duties will include, but not limited to:Primarily answering inbound phone calls, approximately 45 per day.Ensuring all telephone calls are answered within a set time frame, dealing with telephone requests from our network of customersBe an enthusiastic advocate for company products and brand, using product knowledge to build relationships that enhance customer experience and loyaltySchedule appointments for Warranty call outs, commissioning, assembly and repairsAccurately record customer data in accordance with legal requirements under the Data Protection ActSkills and ExperienceExperience working in an environment where customer service is paramountA proactive approach to building relationship internally & externallyExcellent communication skills and telephone manorA self-starter and disciplined lone worker yet able to work well as part of a team, supporting colleagues and promoting excellent team spiritConfident in dealing with telephone and email queriesA natural listener and problem solver who is both empathetic and patientAble to remain calm when dealing with emotional, difficult or distressed customersQuick and accurate keyboard skills and experience of using databasesIT literate in a range of Microsoft and Google applicationsThe application process:Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.We will carefully consider your details and advise you
if we're able to progress with your application within 72 working hours.
If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.About UsPrince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you.Reference: SW26487
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