3 months contract with a Local Authority Job Summary: To deliver a high quality service to private sector landlords and rough sleepers To be responsible for all aspects of property procurement, renewals, re-lets and hand back of properties together with landlord liaison and relationship management functions. To ensure properties meet the required safety standards and to support the Allocations Team regarding the placement of rough sleepers. Completing responsive and programmed visits to the property to ensure property compliance under Health & Housing Safety Ratings System (HHSRS) both within the Royal Borough of Kingston and outside of the borough. Liaison with housing providers, landlords and contractors to ensure property compliance under Gas Safe and all other legislative requirements. Ensuring records of visit are maintained and data bases of property compliance updated whilst meeting requests for statistics on progress in compliance. Providing information on customers responses; both landlords, contractors and residents. Identifying and raising any non-compliance issue, hazards as identified within HHSRS and any Safeguarding concerns identified on visits or raised to you by landlords, contractors, residents or other parties. To be responsible for raising payments and recording expenditure on all outgoings relating to property management for the rough sleeper schemes. Provide quarterly returns to the GLA and other statistics when required. Key Duties/Accountabilities (Sample): To meet the Councils customer service standards demonstrating professionalism and courtesy at all times to colleagues, customers and stakeholders. Understands the needs and expectations of internal and external customers and partners including service departments and partner organisations and to provide them with information and advice relating to the service provided. To facilitate customer involvement in service planning, delivery and review and put the customer at the centre of everything that we do. To demonstrate a passionate can-do attitude to customer service and to demonstrate ownership, responsibility, flexibility, collaboration with others and empathy that raises the Councils profile based on excellent communication skills. To produce and present reports and presentations for a wide range of audiences. To convene and attend Professional Meetings and all social services or other panels and case-conferences as appropriate. To develop and implement processes and systems for the effective recording and management of data and information. To produce high quality marketing material that promotes the service to colleagues and service users. To provide data and trend analysis as required with conclusions and recommendations. Promote and raise the profile of the Housing Service and the services it provides. Influences service strategy and development and keeping staff/colleagues informed of information that affects them. To take responsibility for investigating and resolving any complaints within target timescale, including Councillors and MP enquiries about the service. Encourages and actively engages in positive cross directorate communications and team working. To assist with arrangement for and attendance at Landlord forums. To assist with arrangements for and attendance at Landlord Accreditation events. To deliver the service in accordance with established policies and practices. To work with service users to ensure that they are able to exercise maximum choice in the way in which the Council delivers services. To work with community organisations and other departments within the Council and outside agencies to develop strategies for service development and cohesion aiming, in particular, to engage socially excluded and disadvantaged rough sleepers. As a member of the team, contribute to the development of the wider Service area and other relevant workforce plans and strategies, in line with Council priorities. To liaise with other relevant sections, departments and agencies in order to promote joint-working practices and review policies and procedures. Take responsibility for their learning and development and fully optimise opportunities available to them. Contribute to a highly motivated team that works together to achieve performance goals. Builds strong working relationships between the team, other teams within the service area and all services in order to achieve a One Council approach to service delivery. To develop and maintain an up to date knowledge of; housing, homelessness and welfare reform legislation, safeguarding requirements to support vulnerable individuals and households and an understanding of rents, leases and local housing market trends. To effectively assist in delivering all aspects of property procurement, sign-up, renewal/re-let and hand-back for all rough sleeper schemes, including preparation of all documentation/agreements & notices. To assist with claims for housing benefit including verification of supporting documents and ongoing claim support in liaison with Revenues and Benefits/DWP. To serve appropriate notices in relation to lettings and provide advice to landlords with regard to the services of notices. To ensure that all aspects of the service are delivered effectively in line with legislation and statutory guidance, policies, procedures and protocols. To provide high quality advice and assistance is provided to all customers to ensure homelessness is prevented by providing effective advice. To effectively support the provision of move on accommodation, processes and protocols. To effectively manage all casework ensuring efficient record keeping and administration. To promote good practice to private landlords and agents, including landlord accreditation. To meet and exceed performance targets, and to submit to the service Lead Officer and performance statistics relating to the work of the service. To maintain an up to date knowledge of private sector market rents and private sector residential market trends in the local area. To ensure the effective referral to support services of vulnerable customers, particular where the household is at risk of losing their accommodation. To maintain current knowledge of law and all policies relevant to the service and to provide specialist advice to colleagues as required. To contribute to the preparation of a draft annual Team Plan for the service and to assist with the review and development of performance targets. To contribute to an efficient voids service so that void turnaround times are in line with agreed targets. Commissioning is about achieving the right outcomes by deciding what service is needed, how it should be delivered, and which public, private or third sector organisation should deliver within effective use of resources. The post holder will be expected to take forward Kingstons Commissioning Vision that Kingston will become an effective commissioning Council ensuring that the best outcomes are achieved for all stakeholders, and that residents are at the heart of design and decision-making. It is of paramount importance that the post holder ensures efficient use of resources and identifies innovative and transparent ways of working to ensure value for money for the service. Has high performance expectations that are transferred into clear measurable targets and takes responsibility to ensure these are met and improved. Consistently achieves performance targets and celebrates success with team. Ensures effective use of ICT to enhance and support service objectives. Sets high expectation for own learning, development and performance and seeks the same for others. Actively engages in appraisals and regular one to ones. To promote diversity and equality in all aspects of service delivery and people management. Commits to the wellbeing of colleagues and actively promotes the Councils Health & Safety policies. To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems. To maintain confidentiality and observe data protection and associated guidelines where appropriate. Such other responsibilities as may be required by the service that are appropriate and commensurate with the grading and position of the post. Skills/Experience: Knowledge of housing law and security of tenure, particularly Assured Shorthold Tenancies, licences and non-secure tenancies. Knowledge of repairing and health and safety obligations relating to temporary accommodation and standards in the private sector. Knowledge of private leasing schemes and the key operational and financial issues affecting the procurement and management of private leased properties. An understanding of the needs of rough sleepers in temporary accommodation. Experience of working in a busy, frontline public housing service or similar. Experience of marketing local authority lettings schemes or similar and a proven track record in all aspects of the procurement and letting of private sector properties/private leased properties. Experience of partnership working and influencing and negotiating to achieve successful outcomes. Conducting high quality casework. Ability to work with others, and is motivated to achieve excellent performance. Has the ability to understand and assimilate complex information, and translate that information into innovation in practice and management. Customer service focused, able to develop productive working relationships with partners. Ability to work passionately, flexibly, innovatively, taking ownership to ensure targets are achieved. Has excellent administration and organisational skills and is able to produce reports and other information for a variety of audiences. Ability to think, plan and act with a creative approach to problem solving and delivery in demanding circumstances and with competing priorities to ensure deadlines are met. Understands financial information and its pressures, managing budgets effectively to provide value for money and ensuring financial propriety. Strong interpersonal and communication skills, the ability to establish effective negotiation skills and working relationships throughout the organisation and with partners, suppliers and contractors. The ability to service meetings with relevant partners and other stakeholders. Displays a commitment to own personal development and learning. Understands and builds commitment to the Councils strategic direction. Develops shared plans and goals inspires others to achieve them. Develops a strong sense of cohesion and team spirit. Creates a working culture that is open and responsive to change. Delivering Services. Identifies and is responsive to customer needs, working with them to provide innovative solutions. Strong focus on achievement and results. Understands the links and relationships between RBK directorates and services. Actively participates in cross-functional networks and groups. Consistently displays commitment to a One Council way of working. Builds strong working relationships across the Council and with partner organisations and suppliers. Recognises the role that technology plays in improving the service. Displays risk awareness and commits to essential standards of risk management. Having a strong commitment to following our Six Steps to working as One Council. Having a strong commitment to following our Six Steps to delivering our Customer Commitment. Additional Information: The closing date: 14/03/2025 12:00.