IT Service Desk Manager
£47,025 ¦ Bath ¦ Permanent ¦ 37 hours per week
Closing Date: 7th March 2025
Interview Date: 17th and 18th March 2025
Technology That Connects, Not Complicates
You're not just applying for a job. You’re taking on a role that will directly improve how technology supports our organisation. We're seeking a performance-focused Service Desk Manager to turn IT support from a traditional helpdesk into a strategic capability that unlocks our colleagues’ potential.
This isn't about support tickets. It's about building a service that:
* Enables our colleagues to work seamlessly, so they can focus on what matters most – supporting our communities
* Develops our Service Desk team into confident, skilled technology professionals
* Creates a proactive IT support environment
* Transforms technology from a barrier into an organisational enabler.
What you'll be doing
More than managing a service desk, you'll be a service improvement specialist:
* Lead our IT Service Desk team, creating a customer-centric support environment
* Drive team performance through coaching and continuous development
* Coordinate resources strategically to ensure seamless service continuity
* Manage device distribution and IT assets with precision
* Act as the critical escalation point for complex service desk challenges
* Collaborate on our Disaster Recovery programme
* Develop ICT policies and knowledge management resources
* Support colleagues' digital confidence.
What you’ll get in return
Beyond a salary of £47,025 and the chance to make a real difference every day, you’ll get:
* 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years.
* Your birthday off as an extra holiday.
* Up to 10% matched pension contribution.
* Flexible working arrangements.
* Flexible benefits which might include a Health Cash Plan.
* Access to an Employee Assistance Programme for your own wellbeing.
* ‘Perks at Work; discounts and benefits package.
More about you
You're an IT professional who understands technology support is more than technical skills. You'll bring a holistic approach to IT service management, combining technical expertise with exceptional interpersonal abilities.
Your journey has equipped you with comprehensive IT service framework understanding, demonstrated through experience across Windows, Microsoft technologies, and cloud services. You excel at leading teams and translating technical challenges into supportive solutions.
A natural problem solver, you see technical challenges as opportunities to improve systems and empower colleagues. Your resilience and commitment to continuous improvement drive service delivery and digital confidence.
About Curo
We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We’re committed to making our recruitment process accessible to everyone – if you need any adjustments to help you apply or interview, please contact our recruitment team at
For an informal discussion about the role please call Sarah Hosking on 01225 366000.