Regional Sales and Operations Manager - Milton KeynesRegional Sales and Operations Manager Salary Starting From £46,237 - depending on skills and experienceBenefits: bonus potential, company car, fuel card, pension, healthcare, 27 days holiday plus bank holidays and much more…!Location - Field based - Western Region (Milton Keynes across to Birmingham/Liverpool)Closing Date - 23rd December 2024At VWFS UK we are on an exciting journey and we are looking for a Regional Sales and Operations Manager to join our evolving Mobility Fleet team.Reporting to the General Manager - Sales and Rental Location Operations, the Regional Sales and Operations Manager will be responsible for managing and supporting Rental Locations to develop and execute their rental proposition in the market place whilst achieving corporate sales and ensuring the Business Plans are met and the locations are profitable.Through use of highly effective networking skills, the role will develop and maintain a pipeline of opportunities, securing referrals and recommendations through proactive self-generation of leads; working closely with appointed prospecting agencies to secure incremental business for VWFS Rent-a-Car in order to deliver sales targets.What you will be responsible for…Achieve sales, profit and objectives in line with budgets with the General Manager Sales and Rental Location Operations for both new and existing Local Corporate Rental customersReview and analyse locations performance against business plans whilst investigating any variances within the profit & loss and make recommendations to the General Manager - Sales and Rental Location OperationsSecure and develop new and existing Local Corporate and National Corporate business using established tariffs and SLA's specific to each client in-line with pricing policyCreate annual Business Plans bespoke for each Rental LocationMaintain regular visits to Rental Centres to ensure the core programme is being utilised and developed to drive best practiceObtain, review and offer recommendations to Rental Centres regarding monthly performance data relating to fleet size, mix, utilisation and rental revenueSupport Location Rental Managers on rental development for Corporate business and provide a regular point of contact to address any operational issues and drive opportunitiesImplement customer and sales channel strategies across key Mobility channels including Corporate, Retail, Replacement vehicles, Web bookings and Social MediaReview ongoing marketing campaigns and advertising to support programmes and make marketing recommendations for improvementExamine enquiry logs at visits and advise how to improve productivityIdentify any escalation issues and support the Rental Centres to provide positive outcomesAchieve client retention through delivering a high quality level of customer service with tangible customer value benefitsProvide regular sales, activity and pipeline reports to ensure visibility of convertible businessImplement and on-board new Corporate clients including, data capture, SLA's, customer reviewsExecute established pricing strategies for Group product opportunities and Corporate customer accounts where appropriateProvide Corporate Customer support and resolution of complaints in line with compliance and company policyBuild relationships with the wider Fleet Sales and Marketing Team to maximise sales opportunities and with our telemarketing agency for lead generationMaintain Salesforce, ensuring that all customer record cards are accurate and up to date, all sales activity is recorded and opportunity pipeline with visibility of renewal and incremental won and lost business outcomes completedKeep up to date with any environmental, legal, economic, political developments directly impacting Corporate rental business in the Mobility SectorYou will have proven experience of: Rental Management Experience (essential)Appropriate experience of sales within the fleet / rental industry (ideal)Experience of operating within a new business environment with a track record of establishing effective relationships with new customersSales and customer management experienceProven experience of influencing key stakeholdersCorporate Account management experienceComplaint handling experienceDemonstrable skills and behaviours required are: The ability to build effective relationships and successfully negotiate at Management levelAbility to work under pressureHigh level of interpersonal, influencing, communication and negotiation skillsGood presentation skillsStrong drive and tenacity to achieve targets and resultsProven track record of owning and resolving operational issuesGood organisational and planning skills, delivering high quality output to deadlinesProfessional and credible with proven stakeholder management abilityCommercial awareness and business acumenAbility to collate and interpret operational performance dataFlexibility to work outside of traditional office hours when requiredWell organised, used to working to tight deadlines and able to work under own initiativeConfident, articulate, highly numerate with the ability to analyse and present data.What's in it for you? We are passionate about employee development by offering ongoing support and training to help people meet their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve your full potential and enjoy a successful career with us!About Volkswagen Financial ServicesOur mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.