Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Citizens Advice is undergoing a period of transformation and this role will be crucial in improving our approach to governance to ensure that we remain as effective as we can be.
In this newly created role, you will work collaboratively with colleagues across Citizens Advice, using your leadership, strong interpersonal and influencing skills to design and implement the findings identified during a 2024 review of governance and the initial phases of the Target Operating Model change programme.
This 12-month fixed-term appointment will design and implement the findings identified during the review to ensure that we:
* Are meeting all our legal and charity obligations;
* Have a comprehensive set of internal policies and procedures that are complied with;
* Embed frameworks and processes to ensure effective decision-making
Apply with your cv and cover letter detailing how you meet the below essential criteria.
* Governance/compliance: expertise in corporate governance and compliance; evidence of leading and/or advising on governance matters within a large, multifunctional organisation to deliver strategic objectives.
* Policies and procedures: experience of creating, implementing and/or amending policies, procedures and related guidance, in order to take decisions or organise work in large organisations.
* Project/programme management: experience of managing and/or sponsoring projects or programmes using PRINCE and/or Agile techniques.
* Leadership and communication: experience of working autonomously and collaboratively; communicates clearly in a way that excites and creates a positive tone and sense of progress; strong interpersonal, influencing and negotiation skills with the ability to quickly gain credibility and influence senior colleagues.
This role can be considered a secondment if the successful candidate meets the eligibility criteria.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants