Salary: £24,255 - £25,876 Plus up to £2,000 performance related bonus per annum, once established within your role.
Working hours: 37.5 hours a week between 8:00am and 19:30pm on a three-week rolling rota from Monday to Friday and this will include 1 in 3 Saturdays between the hours of 9.00am and 17.30pm only.
As part of the Driver Success Team (DST), you will provide critical and educational intervention for customers, coaching them on how best to improve their driving behaviours, whilst ensuring the guidelines of our regulator the Financial Conduct Authority (FCA) are followed accordingly.
Within this important role, you will be tasked with assisting and supporting our customers through conversations about their excessive speeding and overall driving behaviour, all whilst educating them on how specific demographics perform and subsequently improve.
What you will be doing:
* Having engaging conversations with customers to help deliver feedback on their driving behaviour.
* Helping to identify customer demographics with the support of your Team Leader/Manager to ensure outbound calls are completed as part of the risk management process.
* Establishing customer contact via inbound or outbound calling, emails, or other means of communication and ensuring customer & business needs are met accordingly.
* Providing industry-leading experience to our customers on behalf of your Acorn/Carrot brands.
* Ensuring business standards, policies, and procedures are maintained.
* Liaising with other areas of the business to ensure customer needs are met.
* Assisting other team members where necessary.
* Logging, handling, and resolving complaints.
* Ensuring that the Data Protection Act (DPA) is followed consistently.
* Adherence to FCA compliance procedures at all times.
What we're looking for:
* A positive "can do" attitude.
* Excellent verbal and written communication skills.
* High level of accuracy and attention to detail.
* Ability to work in a fast-paced environment.
* Ability to multi-task and manage time effectively.
* Demonstrated patience and empathy.
* Excellent customer service skills, incorporating a confident and pleasant telephone manner.
* Previous Insurance or Financial Services Industry Experience.
* Previous Customer Service Experience.
About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job; we want to give you a purpose and a career. Some of the "your tomorrow" benefits you will receive include:
* Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
* Additional Buy & Sell Holidays.
* Company Sick Pay Scheme.
* Company Paid Maternity & Paternity Leave.
* Generous Company Pension Scheme.
* A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP).
* A wide network of mental health first aiders.
* Our very own reward and discount platform "Your tomorrow".
* Fresh fruit deliveries twice a week.
* £250 Refer a friend bonus.
* Cycle to work scheme.
* Free eye test vouchers and a contribution towards the frames.
* Regular Employment Engagement including ongoing competitions with fantastic prizes.
All roles are subject to DBS and Financial checks; any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/Post study work) visa. We are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.
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