Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. About the Role This role ensures the flawless and compliant onboarding of clients, insurers, and counterparties, supporting business units while maintaining detailed records. It involves evaluating documentation, coordinating third-party support, and guiding team operations to align with regulatory and business objectives. The role also focuses on driving process improvements and aligning team goals with interpersonal priorities. Responsibilities Provide expert mentorship and manage client, insurer, and counterparty onboarding processes. Maintain accurate and up-to-date account records across company systems. Assess and negotiate insurer agreements to meet compliance standards. Monitor and implement updates in response to regulatory changes. Lead, mentor, and support team members while coordinating third-party resources. Produce timely and detailed management information and performance metrics. Facilitate effective training and skill development for team members. Collaborate with leadership to develop compliance and operational improvements. Ensure consistent application of policies and procedures across the team. Skills & Attributes Deep understanding of insurance regulations and operational compliance. Strong critical-thinking, problem-solving, and interpersonal capabilities. Outstanding communication and interpersonal skills. Proven track record to lead, mentor, and prioritise tasks for a team. Proficiency in analysing detailed documentation and delivering clear insights. Flexibility to adapt to regulatory and business changes. Decisive in navigating sophisticated situations and driving team success. Dedication to maintaining high ethical and professional benchmarks. Qualifications Professional qualification (desirable). Experience with relevant systems (e.g., Global XB/Sector). Knowledge of UK regulatory environments and insurance industry standards. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent