Introduction At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe. We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities. We are currently recruiting for a Commercial Property Technical Claims Handler to join our established and experienced Real Estate & Caravan Guard Commercial Claims team here at RSA on a hybrid basis. Your Role This role this involves delivery of technical knowledge to the Technical Experts to drive positive results on individual claims and for the claims teams overall. You will support the team to achieve improved technical performance and indemnity/quality targets whilst delivering the defined customer service proposition. You will spend the majority of your time guiding the team, resolving queries, and developing the teams professional and technical capabilities where appropriate. Acting as a supporting mechanism to the Technical Experts as a source of technical referral for claims handlers in the Property claims team. You will coach the team with multi-faceted and higher value claims. About You You will be guiding and coaching the team to increase professional & technical capability, so you will have good experience of resolving or facilitating resolution of multi-faceted claims queries and problems that the team have escalated, working closely with the wider team to ensure effective technical performance. Experience of ensuring the correct technical outcomes on supplier supported claims. What We Offer You At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future. We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us. About Us We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey. Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.