Type referral letters and medical reports, utilising both copy typing and audio typing skills Ensure all work is accurate and completed in a timely manner Maintain confidentiality at all times Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries Create referrals using the NHS e-referral system Book hospital appointments for patients using the NHS e-referral system Arrange urgent referral appointments Check systems for referral rejections and appointments made Ensure mail is signed ready for posting at the appropriate time Monitor and check tasks and work flows to ensure urgent and two week wait referral are received and appointments made Send invoices to insurance companies, monitor payments and chase unpaid invoices Communicate effectively with the secretarial team to ensure policies and procedures are kept up to date Keep directories and data bases up to date to ensure an efficient work flow Photocopying Attend meetings when required To work safely at all times in accordance with legislation and Practice policies and procedures Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness Any other reasonable duties requested by the Practice Manager or GP