Location: Armadale Community Education Centre North Street Armadale, EH48 3QB
Salary: £24,889 - £25,302 per year
Contract Type: Temporary
Position Type: Full Time
Hours: 36 hours per week
Job Advert
36 hours per week, Fixed term until 31st March 2027
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
This post is within the Armadale/Whitburn Neighbourhood. Please note that although a base building has been given, post holders will be required to work from other buildings within the Neighbourhood.
Customer and Community Services are looking to recruit a Customer Service Assistant. This is a public-facing role which involves communicating with customers face to face, on the phone, or by email.
The post holder will work as a member of a customer-focused team delivering a range of tasks and services in our Libraries, Community Centres, and Partnership Centres including:
1. Dealing with customer enquiries (e.g., Blue Badges, concessionary travel applications, issue and receive council forms/paperwork).
2. Carrying out a wide range of tasks within our libraries including processing book stock, shelving books, creating displays, supporting reading initiatives, clerical work.
3. Issuing cash vouchers via our CRM system to customers entitled to a monetary payout.
4. Providing basic IT support to customers.
5. Helping to arrange and support the delivery of customer events (e.g., Bookbug, author visits).
6. Handling room booking enquiries/applications and organising basic room setups.
7. Using a variety of IT systems and devices.
We require someone with excellent communication and listening skills, who is friendly, diligent, and solutions-focused.
You will work with minimum supervision, so you should be self-motivated and reliable, with the ability to prioritise tasks and forward plan.
You will be required to demonstrate that you can work within a busy and changing environment and that you can respond to the needs of customers in a helpful and proactive way.
You should have a willingness to develop your skills and knowledge to ensure our service evolves to meet the needs of our customers and partners.
Most of all, you should enjoy working with people and the public.
You will assist in meeting and exceeding customer expectations, working and supporting the local community within legislation and adhering to West Lothian Council policies and procedures.
Once fully trained and briefed, you may, on occasion, be required to work alone.
You will be supplied with, and required to wear, a uniform when on shift.
There is an element of manual handling in this role (e.g., moving bookshelves, setting up community centre spaces/rooms for use by the public, moving crates/boxes).
This role requires the successful applicant to have a children’s PVG check as you may be required to work with children. (This will be arranged if you are offered the post).
This role may require you to work up to 8pm once a week or on a Saturday. If applicable, pay enhancements will be explained should you be invited to attend an interview.
Please refer to the job description for additional information.
This post is considered Regulated Work with children and/or protected adults under the Protection of Vulnerable Groups (PVG) Scotland Act 2007. From 28 February 2011, preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by West Lothian Council.
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