Job summary Cornwall Partnership NHS Foundation Trust is looking for a proactive and experienced Head of Improvement, who has significant experience of leading improvement across a large and complex organisation, and who has a passion for improving the quality and safety of patient care and transforming services. This role is critical is supporting the response to operational and financial pressures. You will be responsible for shaping and delivering our quality improvement strategy across the Trust and will lead on the advancement and growth of improvement activity. You will be responsible for finding and contributing to new ways of working to deliver cost and quality improvement, be used to working in a complex system, managing sensitive issues, and competing priorities. If you have a track record in delivering service innovation/transformation and working at scale to deliver high quality programmes, we would be interested to hear from you. Proposed interview date: 8th May 2025 Main duties of the job The Head of Improvement will be charged with translating the Chief Governance & Improvement Officer's vision for transformation and improvement within CFT into reality. They will be accountable for directing a portfolio of change and improvement projects across the entire Trust, in order to deliver sustainable change, quality, and safety improvement programmes. The post holder will directly manage the Trust Quality Improvement Lead, and in conjunction with the Quality Leads within the Care Directorates and the Trust's Senior Leadership Team, will ensure all quality improvements, safety programmes and clinical effectiveness systems are embedded and sustainable (this will include audit and evidence-based care). The post holder will exercise strong and dynamic leadership and bring coordination and focus to promote a high-performance culture, strengthened governance, an improved service user experience and to challenge traditional practice and orthodoxy through evidence-based practice, new insights and perspectives, and a positive expectation to succeed. The post holder may additionally be called upon to support the CGIO and Deputy Director with a variety of projects, reports and studies related to delivering improved governance within the Trust. The post holder will need to ensure the maintenance of excellent communication with the wider Quality Improvement community both within and external to the Trust to ensure that improvement ideas are shared across all services. About us We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK. Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff. We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner. Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services. Date posted 04 April 2025 Pay scheme Agenda for change Band Band 8b Salary £62,215 to £72,293 a year Per Annum Contract Permanent Working pattern Full-time Reference number 201-25-274-A Job locations Carew House Bodmin PL31 2QN Job description Job responsibilities To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents. Job description Job responsibilities To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents. Person Specification Education / Qualifications and Relevant Experience Essential Model for Improvement, Lean, QSIR, Six Sigma or other continuous / quality improvement qualification or significant experience in applying relevant methodologies. Experience of participating in audits and research Project management training and experience Educated to degree level with evidence of post graduate study at Masters level or equivalent experience Experience of dealing with complex facts or situations, requiring analysis, interpretation, and comparison of a range of options Training in data analysis Desirable Current professional registration - NMC, HCPC or other Knowledge and abilities Essential Principles of quality improvement and continuous improvement Management of change Skills and aptitude Essential Experience of managing and supervising others Present complex, sensitive or contentious information to large groups Ability to provide and receive highly complex, sensitive and contentious information; agreement or co-operation required Experience of working with senior management teams High level and professional verbal and written communication and presentation skills Ability to effectively manage difficult and challenging relationships, utilising a range of influencing, negotiating, facilitating and conflict resolution skills Ability to devise training, provide teaching and develop programmes for department Ability to work comfortably both autonomously and collaboratively with others Person Specification Education / Qualifications and Relevant Experience Essential Model for Improvement, Lean, QSIR, Six Sigma or other continuous / quality improvement qualification or significant experience in applying relevant methodologies. Experience of participating in audits and research Project management training and experience Educated to degree level with evidence of post graduate study at Masters level or equivalent experience Experience of dealing with complex facts or situations, requiring analysis, interpretation, and comparison of a range of options Training in data analysis Desirable Current professional registration - NMC, HCPC or other Knowledge and abilities Essential Principles of quality improvement and continuous improvement Management of change Skills and aptitude Essential Experience of managing and supervising others Present complex, sensitive or contentious information to large groups Ability to provide and receive highly complex, sensitive and contentious information; agreement or co-operation required Experience of working with senior management teams High level and professional verbal and written communication and presentation skills Ability to effectively manage difficult and challenging relationships, utilising a range of influencing, negotiating, facilitating and conflict resolution skills Ability to devise training, provide teaching and develop programmes for department Ability to work comfortably both autonomously and collaboratively with others Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cornwall Partnership NHS Foundation Trust Address Carew House Bodmin PL31 2QN Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)