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Overall purpose of the job
Responsible for leading and developing the pension administration team. The Team Manager will be responsible for overseeing all aspects of the teams' activities, ensuring accurate and efficient processing whilst maintaining a high level of service and good client outcomes. The role requires strong management skills, in depth knowledge of pension products and processes and the ability to proactively collaborate with stakeholders.
What you'll do
1. Manage a team of Administrators and Senior Administrators, providing guidance, coaching and performance feedback to ensure a high-performing and motivated team.
2. Oversee the end-to-end processes for the team, ensuring timely and accurate processing.
3. Develop and implement operational procedures, controls and best practice to enhance efficiency, mitigate risks and improve overall effectiveness.
4. Authorisation of cash movements from Client Money Deposit Accounts.
5. Collaborate with other team managers with Operations to ensure a high level of service is delivered across both the Pension and Platform.
6. Monitor and manage issues and work with the relevant teams to resolve problems effectively.
7. Drive process improvements and automation initiatives to streamline processes, enhance scalability and reduce manual interventions.
8. Report and present accurate MI on team performance, key metrics, and operational issues to the Senior Pensions Manager and Head of Pensions Operations.
9. Lead team meetings.
10. Actively participate and contribute in all management meetings and in all meetings where representing the Pensions department.
11. Setting goals and holding regular check-ins with your team whilst driving for high performance.
12. Attend any necessary service calls with financial adviser firms, third party users and any of our suppliers.
The knowledge, experience and qualifications you need
1. Strong SIPP knowledge, wider technical knowledge of both DB and DC schemes.
2. Demonstrable leadership skills, including effective time management, prioritisation and delegation.
3. Outstanding numeracy and literacy skills.
4. Comprehensive pensions experience at supervisory level.
5. Accurate with excellent attention to detail.
6. Ability to work as part of a team and autonomously.
7. Ability to effectively manage and prioritise multiple tasks simultaneously.
8. Proven track record of working accurately within defined processes.
9. Excellent communication skills both written and oral.
10. Confident user of Microsoft Outlook, Microsoft Word and Microsoft Excel.
11. Pension legislation knowledge and an understanding of applicable HMRC, FCA and TPR regulations.
12. Proven analytical and problem-solving capabilities.
13. CF1 Paper: UK financial services, regulation and ethics - CII.
14. FA2 Paper: Pensions Administration - CII.
What you'll be like
1. Promoter of the Treating Customers Fairly principles, and deliver your own responsibility for the duty of care to our clients.
2. Self-Starter, willing to learn and embrace change.
3. Positive attitude.
4. Excellent time management and ability to prioritise work.
5. Proven ability to engage and motivate others.
We recognise potential, whoever you are. Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.
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