Role: 2nd Line IT Support Engineer Location: GloucesterSalary: £40,000Are you ready to take your technical expertise to the next level? Our client, a leading managed service provider, is seeking an astute personable and proactive 2nd Line IT Support professional. This permanent role offers not only a generous salary of £40,000 but also the flexibility of hybrid working-a balance between office collaboration and remote efficiency.Key Responsibilities:
* Diagnose and resolve complex second line issues effectively (Microsoft, systems, infrastructure & security)
* Provide exceptional support across various platforms.
* Collaborate with team members on escalation matters when necessary.
Essential Criteria:
* A valid driving licence due to travel requirements related to this position.
Desired Skills & Experience:
1. Technical Acumen: Bring solid experience supporting Windows OS, Active Directory, Office 365-ensuring smooth operations for clients at all times.
2. Communication Proficiency: Use clear communication channels both internally within teams as well as externally towards customers ensuring transparency throughout issue resolution processes.
3. Problem-Solving Prowess: Exhibit strong analytical skills required for troubleshooting network systems or software malfunctions swiftly yet me...