Job summary We are recruiting for zero hour receptionists to join our team across two sites at Winterton and Burton Upon Statherto support our current reception team with holiday and sickness cover. Flexibility, good team working skills, coupled with the ability to work efficiently unsupervised is essential, along with the desire to deliver an outstanding patient experience. Main duties of the job Welcome patients as they arrive at the practice while covering the front desk and also dealing with patient enquiries by telephone. Make NEW and FOLLOW UP appointments for patients on the medical computer system via telephone, face to face and Klinik (online service) Implement Care Navigation while assessing patient appointment needs and direct to the most appropriate clinician / service. Deal with patient enquiries and raise queries with the clinical team and feedback outcomes to the patients. Other duties as directed by the job description About us We are a rural GMS training practice caring for 10,000 patients, half dispensing, a provider of surgical services and a high QOF achiever. Staff including: GPs / Administrators/ Secretaries/ Receptionists/ Dispensers/ Pharmacists/ Nurse Practitioners/ Surgical Unit Staff/ Practice Nurses/ HCA's/ Cleaners and Apprentices. Good local schools and road networks. Date posted 25 October 2024 Pay scheme Other Salary £11.70 to £11.94 an hour Dependent on Experience Contract Bank Working pattern Part-time Reference number A0601-24-0010 Job locations Manlake Avenue Winterton Scunthorpe DN15 9TA Norfolk Avenue Burton-upon-stather Scunthorpe DN15 9EW Job description Job responsibilities The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements. To provide the FIRST point of contact for patients on arrival in the practice. To provide assistance and help to patients in a courteous and professional manner. To perform administrative duties as necessary, for the efficient running of reception. To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming To answer telephones promptly ensuring that all in-coming lines are covered at all times To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary Advise patients of any actions or advice requested by Clinicians Signposting patients appropriately to most appropriate services Undertake a variety of administrative duties including, scanning, photocopying and filing Tidying of Reception area Dealing with Home visit requests Accurately maintain patients' basic demographic data on computer Take, record and action telephone messages, promptly, accurately, and appropriately and deal with any follow up actions Understand and adhere to all practice procedures and protocols relevant to your role Change doctors names in waiting room and on doors if necessary Check the Duty Dr and or GP Registrar aware of all planned and approved visits Print FP10 and labels as required for repeat medication requests Understanding practice policies and protocols Work with dispensary, admin and secretarial colleagues to ensure that enquiries and requests are handled as efficiently as possible Personal qualities The applicant should be able cope with working in a hectic environment Be helpful and friendly towards patients Have the ability to work as part of a team Be flexible and available to work This list is not exhaustive and can be amended to reflect the Practice needs Job description Job responsibilities The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements. To provide the FIRST point of contact for patients on arrival in the practice. To provide assistance and help to patients in a courteous and professional manner. To perform administrative duties as necessary, for the efficient running of reception. To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming To answer telephones promptly ensuring that all in-coming lines are covered at all times To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary Advise patients of any actions or advice requested by Clinicians Signposting patients appropriately to most appropriate services Undertake a variety of administrative duties including, scanning, photocopying and filing Tidying of Reception area Dealing with Home visit requests Accurately maintain patients' basic demographic data on computer Take, record and action telephone messages, promptly, accurately, and appropriately and deal with any follow up actions Understand and adhere to all practice procedures and protocols relevant to your role Change doctors names in waiting room and on doors if necessary Check the Duty Dr and or GP Registrar aware of all planned and approved visits Print FP10 and labels as required for repeat medication requests Understanding practice policies and protocols Work with dispensary, admin and secretarial colleagues to ensure that enquiries and requests are handled as efficiently as possible Personal qualities The applicant should be able cope with working in a hectic environment Be helpful and friendly towards patients Have the ability to work as part of a team Be flexible and available to work This list is not exhaustive and can be amended to reflect the Practice needs Person Specification Qualifications Essential GCSE grade A to C in English and Maths Experience Essential Experience of working in a reception/ admin environment Desirable Experience of working in a GP practice. Experience of working as a Doctors Receptionist Person Specification Qualifications Essential GCSE grade A to C in English and Maths Experience Essential Experience of working in a reception/ admin environment Desirable Experience of working in a GP practice. Experience of working as a Doctors Receptionist Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Winterton Medical Practice Address Manlake Avenue Winterton Scunthorpe DN15 9TA Employer's website https://www.wintertonmedicalpractice.nhs.uk (Opens in a new tab)