Role OverviewWhat will you be doing?
As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
Ensure that the Centre targets and business objectives are achieved
Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
Ensure the team is motivated, recognised and incentivised
Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
Create a Manpower Plan for your centre and put a succession plan in place
Create and maintain a customer centric culture in the business
Maintain a high level of customer satisfaction via the team
Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans
Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations
Analyse internal and external market data to develop an understanding of the potential sales opportunities
Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels
Ensure compliance with business standards and processes, financial, legal and ethical guidelines (includi...