If you're ready to take your customer service skills to the next level and join a team that's dedicated to providing great service, we want to hear from you!
We are seeking an aspiring future leader to join our team as a Senior Sales Advisor. This role is ideal for individuals eager to engage with every aspect of our business, who thrive in delivering exceptional customer service and who are driven by the ambition to build a long-lasting, successful career with us.
Enjoy a dynamic and supportive work environment with continuous training and development, ensuring you have the skills and knowledge to succeed. With a commitment to supporting diverse perspectives, experiences, and backgrounds, we embrace our core values of pride, decency, and passion.
Hours: 07.30-1700 Monday to Friday and every other Saturday morning (Apply online only)
Our Sales Advisors are focused on driving and supporting sales in branch as well as demonstrating great customer service. You'll be the face (and voice!) of the business, often the first point of contact a customer has with us. You'll chat with customers throughout the day, both on the phone and in branch, helping them find the materials they need for their projects and converting these into orders as well as building trust and lasting relationships with regular and new customers.
What will I be doing?
No two days will ever be the same with us! You will be working across departments, both inside and outside the branch, to really gain experience and knowledge in all of the exciting aspects of what it takes to run a successful branch. Exceptional customer service is at the heart of what we do so you will be ensuring that all of your interactions with customers, whether over the phone, face to face or by email, are of the highest standard.
Some activities could include providing expert knowledge on our products, serving customers on the trade counter, converting conversations into sales, following up on quotes and helping prepare customers orders for collection and delivery. We will also provide full and comprehensive forklift training increasing your skills and ensuring we are working in a safe manner.
Key Responsibilities of a Jewson Senior Sales Advisor:
1. Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values.
2. Maximise customer interactions to drive sales and profit targets through upselling and cross-selling relevant products offering specific product advice.
3. Support the branch team to deliver success and suggest opportunities for continuous improvement.
4. Develop new customer accounts and lapsed accounts.
5. Build strong, effective relationships with customers and suppliers, managing feedback accordingly.
6. Ensure all customer orders are fulfilled in a timely fashion.
7. Follow plans to continuously improve customer experience.
8. Act as a direct support to branch management and work closely with the area sales manager.
9. Understand local market issues and communicate to Manager to support sales growth plans.
10. Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels.
11. Supporting with the new kitchen and bathroom showroom sales.
Am I the right person for this role?
It's our customers - builders, roofers, plasterers, and landscapers- who make the magic happen when it comes to building communities. These brilliant tradespeople are powered by Jewson to provide the high-quality products and expert services they need to grow their own businesses. A career in builders' merchanting is an exciting and rewarding option for people who are ambitious, down to earth, believe in doing the right thing, and who are passionate about making a positive difference, taking pride in delivering customers an outstanding service.
If you have previous customer service experience, whether from retail, hospitality or any background, and the desire to really make Farnborough a thriving, successful branch we want to hear from you!
What's in it for me?
1. Retirement Savings Plan (Pension) - with Legal & General.
2. Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
3. WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
4. Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
5. Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
6. Employee Discount.
7. Refer a Friend scheme.
8. New Reward and Recognition programme - launching soon!
About Us
At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today.
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