The role We are looking for 2 ASB Officers to join our sector leading ASB service in our Housing team here at Southern Housing. These are permanent positions working 35 hours per week. This is a hybrid role based at our offices in the BISH (Berkshire, Isle of Wight, Surrey & Hampshire) region (to be agreed with the Head of Region) at least 2 days a week. ABOUT US: Here at Southern Housing, our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're one of the largest housing providers in the UK with over 77,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own. We're big and we're local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate. Our culture is what makes us unique and stand out from other organisations. There are many different cultural elements that are important to us, including: Our HEART values - Honest, Efficient, Accountable, Respectful and Trustworthy Our commitment to Equality, Diversity and Inclusion (ED&I) The importance we place on collaborating and having fun together Our commitment to great work life balance and positive wellbeing. THE ROLE: As part of a regional team in the Housing Directorate and reporting to the ASB Manager, you'll deliver great service to residents affected by ASB. On a duty basis, you'll triage new ASB reports, quickly assess the situation and agree an action plan to investigate ASB, manage risks and support those affected. You'll be empathetic, polite, courteous, and hard working. You'll manage a varied ASB caseload. And will investigate reported incidents, evaluate the evidence and take appropriate action (including legal remedies where necessary) to stop further incidents. You'll also have to opportunity to feedback into neighbourhood strategies to tackle ASB. Responsibilities will include: Completing risk assessments and using your professional judgement to dynamically assess situations and agree actions to tackle the ASB and support complainants throughout the life of an ASB case (including referrals to support agencies and security measures). Investigating reports of nuisance, harassment and anti-social behaviour (and occasionally, domestic abuse), made by or about residents or others and identify the appropriate action to be taken in line with Southern Housing's policy and procedure. Deciding whether additional measures are needed to gather evidence and arrange installation as appropriate. This may include sound recording and CCTV devices. Ensuring good standards of case management are maintained and provide support to teams across Southern Housing through supervision on casework and procedures. Ensuring meticulous records are kept of all actions, discussions and decisions so you're always able to evidence procedural compliance. WHAT YOU'LL NEED: Thorough experience of ASB case management in a social housing environment Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. Working as part of a team to deliver excellent service in an environment of challenging demand. Working experience of equality and diversity issues including the completion of Equality Impact Assessments on proposed enforcement action Professional curiosity to identify residents with support needs. Able to manage their own resilience in a challenging operating environment. Please note, in your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. WHAT TO EXPECT: Closing Date for this role: Sunday 5th January 2025 at 23:59pm Shortlisting: Monday 6th January 2025 Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their ownWe also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.