Support our Customers: Customer Support Advisor at Kingdom Group
At Kingdom Group, we’re growing thoughtfully to meet the needs of our customers and communities while ensuring we remain a trusted, accountable organisation. The work we do has never been more important, and supporting our customers is at the heart of delivering our vision of Great Homes, Services, People, and Communities.
We’re looking for 3 Customer Support Advisors to promote our services and deliver an outstanding, reliable and continually improving service that exceeds customer expectations.
Please note that there are opportunities for full-time and part-time roles. Please state your preference within your application under ‘Supporting Statement’.
This is an opportunity to shape how we work, ensuring that we’re committed to delivering as One Kingdom to provide the highest standard of service to all of our customers.
The Role
As Customer Support Advisor, you’ll:
Work as part of the Customer Resolution Team to provide an outstanding, reliable and continually improving service that exceeds customer expectations.
Handle, accurately record and resolve customer complaints in a timely and effective manner with a focus on achieving a resolution at the first point of contact.
Provide a proficient and professional reception service.
You will deal with a high volume of engagement from our customers and will provide information on a range of topics including advice on repairs, housing information, tenancy issues, service complaints and account management, with a strong emphasis on first time resolution.
Why Join Kingdom Group?
At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us.
Working here means joining a supportive, innovative organisation where your work truly matters. We’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.
What We Offer
Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.
About You
We’re looking for someone who:
A relevant qualification at SVQ3 (or equivalent) in a relevant subject
Experience of working in a customer facing office environment, dealing with varying customer demands and managing and resolving complex complaints.
The ability to confidently engage with internal and external stakeholders
Ready to Apply?
Apply through our website at:
This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Closing Date: 2 March 2025
Interview Date: 12 March 2025 - this will be an assessment centre style interview from 9am - 12.30pm
Anticipated Start Date: 1 April 2025
Additional Information: To discuss any of the roles or require reasonable adjustments as part of this process please contact us on 01592 632659 or hrteam@kha.scot
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.
Scottish Charity No: SC000874