Principal Accountabilities Oversight of the care navagator and admin rotas to ensure that team duties are adequately covered at all times Provision of line management to all teams, including oversight of annual leave, sick leave and training, fostering a supportive environment for the team Responsible for communicating system changes to each team as appropriate Ensure a safe environment for patient, visitors and other staff Ensure that staff complete required training, arranging face to face training where appropriate Undertaking regular performance reporting and appraisals Undertake ongoing auditing of team workload, providing reports to the Business Manager To work with the management team to ensure systems and processes adhere to practice standards Work with the Business Support Manager to maintain DORA, the practice sharepoint Contribute to health and safety requirements including accident reporting and completion of risk assessments Review and update policies regularly, ensuring that they are relevant to the practice processes and continue to meet NHS and national guidance and regulations