Direct message the job poster from Kumho Tyre UK
We are seeking a dedicated professional with a strong commitment to delivering outstanding customer service. Success in this role requires the ability to excel in a dynamic environment where collaboration and attention to detail are essential.
About the Role:
We are looking for a Customer Service Specialist to join our team in Rugby, Warwickshire. In this role, you will be the first point of contact for customers, assisting with enquiries, processing orders, and ensuring a seamless experience from start to finish.
Key Responsibilities
1. Providing expert advice on tyre selection, pricing, and availability
2. Processing customer orders via phone and email and ensuring timely deliveries
3. Handling returns, collections, and warranty claims
4. Resolving customer complaints and ensuring a positive experience
5. Maintaining accurate records of orders and customer interactions
6. Collaborating with sales, finance, and operations teams to enhance service
Qualities & Skills
1. Customer-first mindset – Empathy, patience, and active listening skills
2. Problem-solving skills – Ability to handle queries and provide solutions
3. Basic technical skills – Experience with ERP systems (SAP) and Microsoft Office (Excel & Word)
4. A brand ambassador who represents Kumho professionally at all times
Seniority level
Entry level
Employment type
Full-time
Industries
Manufacturing
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