Summary
We are looking for a passionate and driven individual to join our team at Elcom Ltd! This exciting opportunity allows you to gain valuable practical experience and a recognised qualification, being a key part of our customer service team, assisting with daily operations and ensuring our customers receive the best possible experience.
Wage
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday between 9.00am – 5.30pm.
37 hours 30 minutes a week
Start date
Monday 21 April 2025
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
As a Customer Service Apprentice, your primary responsibilities will include assisting customers via phone, email and in person, addressing their enquiries and providing solutions. You will help maintain high standards of service by ensuring all customer interactions are handled in a professional, timely and friendly manner.
* Customer Interaction & Support – Handle customer enquiries via phone, email and online chat, providing timely and professional assistance.
* Order Processing & Record Management – Process customer orders, update databases and maintain accurate service records using company CRM systems.
* Problem-Solving & Complaint Handling – Address customer concerns, resolve issues efficiently and escalate complex queries when necessary.
* Collaboration & Team Support – Work closely with sales, logistics and warehouse teams to ensure seamless operations and excellent service delivery.
* Administrative Tasks – Assist with paperwork, reports and documentation to support customer service operations and business processes.
This role is perfect for someone who enjoys helping others, has excellent communication skills and thrives in a fast-paced environment. If you're eager to learn, passionate about delivering outstanding customer service and ready to take on a rewarding challenge, we encourage you to apply!
Where you’ll work
UNIT 9A
1487 MELTON ROAD
QUENIBOROUGH
LEICESTER
LE7 3FP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
LOUGHBOROUGH COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Delivered in the workplace with one to one Trainer/Assessor support. A schedule of workshops/support sessions are available in college for those who wish to attend.
Requirements
Desirable qualifications
GCSE in:
* Maths and English (grade C / 4 or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Logical
* Team working
* Initiative
* Patience
Other requirements
Loughborough College will be shortlisting applications on behalf of Elcom Ltd. Please check your emails for updates on your application. Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with Elcom Ltd.